Xbox One controller causing fps drop/slowdown

Hansvon der Crone · Nov 19, 2015

I recently installed a new computer (Asus Z170 Hero VIII, Intel 6600K, 16gb ram, win10). When using my (wired) xbox one controller, I notice framedrops in all games. When I unplug the controller and use either mouse/keyboard or my old Xbox360 wireless controller,
no slowdowns. So there's something wrong with either drivers/usb drivers. I tried different usb ports but nothing seems to help. Any idea what's causing this? I do not have an Xbox One console so cannot update the firmware of the controller if that's the solution.

:)

Hexaae · Nov 19, 2015

xbox one controller severe issues with game Kingdoms of Amalur: Reckoning

Severe slowdown issues reported with new XBox One Bluetooth controller, Windows 10 AU (14393.693), and the game on Steam: "Kingdoms of Amalur: Reckoning". Game fps drops down from vysnc'ed 60fps to 10fps when the XBox One Bluetooth controller is on. In the
exact moment it goes in idle timeout, the game returns to 60 fps vsync'ed.

This has been reproduced by a lot of users on Steam forum: Xbox One Controller Problems :: Kingdoms of Amalur: Reckoning™ General Discussions and is clearly an XBox One BT controller vs Windows 10 AU issue.

The XBox One controller firmware has been fully updated with the XBox Accessories app on 13-Feb-2017

Repro steps:

1) connect the XBox One controller to Windows 10 via BT

2) let the controller go in standby sleep mode (lights off)

3) now wake up the controller and run Kingdoms of Amalur: Reckoning, Steam version

...you'll be able to reproduce the drastic fps drop.

Dumpster Tom · Nov 19, 2015

Xbox One FPS drop ?

I fix the problem for myself. I called Ubisoft tech support because I haven't been able to login to Uplay via the main menu of the game. I would always get a error message saying it couldn't connect to the Ubisoft servers. It turns out that there wasn't
a email address attached to my Uplay account. Once they fixed the problem the game plays smooth now.

Since I had them on the phone I mentioned the stuttering problem and he said it could very well be because of Uplay. He also said it wouldn't hurt to uninstall the game & DLC and re-install them.

To uninstall the game go to game & apps find the game and press what use to be the start button. you should see a option to uninstall the game. Select that and you will be asked if you want to uninstall just the game or the game and all DLC.

Here's the number to Ubisoft tech support. (919) 460-9778

Hope that helps.

cy43rguru · Nov 19, 2015

Some questions that would help us diagnose issues..

Which games are experiencing the frame drop?

What settings are they configured with?

How much of an effect do you believe is occurring say on a percentage basis?

cy43rguru

Some questions that would help us diagnose issues..

Which games are experiencing the frame drop?

What settings are they configured with?

How much of an effect do you believe is occurring say on a percentage basis?

ReynaldoB

Hello TarikDW,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Sincerely,

Microsoft Community Forum Moderator

ReynaldoB

Hi TarikDW,

Thank you for posting in the Microsoft Community Forum. I hope you're doing well.

I understand that you have problem with your Xbox one that causing your fps drop when connected to your laptop. There are number of possible reasons why you are experiencing this issue. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

Can I find out the exact version and edition of your Windows operating system? Please provide us with a photo showing the version and edition of your Windows. To do that please open the Run command by pressing Windows key + R on your keyboard, type winver, and click OK. Which version of Windows operating system am I running? - Microsoft Support
What is the make and model of your laptop?
Do you happen to see any error message on your end? Kindly provide us of there's any.

For the meantime, I have here an article from the community who has the same problem like yours. You may try the solution that was suggested by the user. Please click this link here: Xbox one controller causing FPS lag - Microsoft Community

I look forward to your reply.

Sincerely

Microsoft Community Forum Moderator

Rodrigo Oliver

Hi Daniel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, check if your controller has a firmware update.

Download this app: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Open it and connect your controller.

Let me know if it works!

Farscape247

I have noticed considerable slowdown from boot time to some games stuttering and the new controller updates seam to cause more and more audio glitches and controller lag than before.

Xbox One controller causing fps drop/slowdown