Xbox one controller can't work properly with USB 3.0

Hi there Tokyo Twenty -

Sorry to hear that you're unable to use your Xbox One controller. Does the USB work with other devices other than the controller? Can you plug the USB into other slots and attempt to use your controller then? Additionally, make sure you're up-to-date on
your Windows updates.

Let us know!

Is your Seagate drive a USB 3.0 drive. If it is a USB 1 or 2 then it will not be fast enough to work on the Xbox One. You would need to purchase a USB 3.0 external hard drive for it to work.

Hello SandTandpole7943,

There are some USB 3.0 Hubs for the Xbox One. You can use any USB 3.0 Hub that works on a computer for that matter.

An Xbox branded USB 3.0 Hub is the dreamGEAR Xbox One 3.0 USB Hub (although is not an Xbox nor Microsoft product).

If you want an attached-to-the-console 3.0 Hub; you can try the Collective Minds 2.5" Hard Drive Enclosure & 3 Front USB 3.0 Ports Media HUB - Xbox One that also lets you put an Internal Hard Drive inside of it.

Both can be bought on Amazon.

I have the MSFT USB controller and my Xbox 360 controller works properly with no adjustments needed.

What's that MSFT USB controller you're mentioning, I searched for it on google but can't find exactly what it is.

I noticed that in Devices and Printers, the controller's right-click menu had a Troubleshoot option. I tried it, and got a message:

"Xbox 360 Wireless Controller via Play & Charge Kit is an older USB device and might not work with USB 3.0. Plug the device into an available USB 2.0 port, and click Next. Otherwise, click Cancel."

I thought USB 3.0 was supposed to be strictly better than 2.0, including backward compatibility. That's (part of) why I bought a laptop with only USB 3.0 ports. Looking on Amazon, there doesn't seem to even be a USB 3.0 version of the Play & Charge Kit;
or even a generic USB 2.0 to 3.0 adapter.