Xbox one controller broken brumper

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello JaronDoddema, I am sorry for what is happening with the attempt to exchange your controller, however the Microsoft guarantee is giving you the correct information.

However, what I can suggest is to contact Xbox support via chat, and explain your situation to the agent who will assist you.

As they can also initiate a service order, they may be able to help you with your custom control issue.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

I tried contacting via that route but if i fill out that i have a controller issue it redirects me to the forum here

Hello again, try to choose another subject from the list so that it can be answered by them.

To get your controller serviced:
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

Depends on the usage of your controller

To get it serviced:
https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work