Xbox One Controller - Bluetooth audio broken After firmware update

Discus and support Xbox One Controller - Bluetooth audio broken After firmware update in XBoX on Consoles to solve the problem; Yesterday I bought a Xbox One controller to be used on my PC with Windows 10; the first installation went smoothly the controller was fine via... Discussion in 'XBoX on Consoles' started by Peppe13, Nov 1, 2016.

  1. Peppe13
    Peppe13 Guest

    Xbox One Controller - Bluetooth audio broken After firmware update


    Yesterday I bought a Xbox One controller to be used on my PC with Windows 10; the first installation went smoothly the controller was fine via bluetooth and Remote Bluetooth audio headphones worked. Then I installed Xbox rotola app following microsoft's
    procedure and updated the controller firmware: update completed successfully, the controller still works but not the audio via Bluetooth; Windows 10 recognizes it as a controller but do not see the audio remote hardware via Bluetooth; if I connect The controller
    via cable audio works, the problem is only via bluetooth; i guess it is not the controller but a driver / firmware issue. I also read on Amazon that other users have encountered the same problem.

    I have already contacted by chat Xbox and Windows Support and they opened practice 1361214831. With them we followed the basic troubleshooting procedures without success. They suggested I write here to get a return from Microsoft as soon as the issue is resolved.

    The controller is great, i hope Microsoft will fix this firmware issue..

    :)
     
    Peppe13, Nov 1, 2016
    #1
  2. roobM
    roobM Guest
    Firmware update: Lost audio over bluetooth with Xbox one bluetooth controller and Win10

    Hello, today I bought an Xbox One Bluetooth controller for playing with pc. It seems to work well, but after firmware update, the controller has lost the functionality of streaming audio over bluetooth. Before the update, it was possible to use it as audio
    playback device. It would be possible to "unlock" the lost feature or to come back to the previous firmware? I really appreciate any help you can provide. Sorry for my english...
     
    roobM, Nov 1, 2016
    #2
  3. roobM
    roobM Guest
    Firmware update: Lost audio over bluetooth with xbox one bluetooth controller and win10

    Hello, today I bought an Xbox One Bluetooth controller for playing with pc. It seems to work well, but after firmware update,the controller has lost the functionality of streaming audio over bluetooth.
    Before the update, it was possible to use it as audio playback device. It would be possible to "unlock" the lost feature or to come back to the previous firmware? I really appreciate any help you can provide. Sorry for my english...
     
    roobM, Nov 1, 2016
    #3
  4. XBF - Hayabusa Win User

    Difficulty connecting Xbox controller to PC via bluetooth.

    Sorry to hear you are having issues connecting your controller to your PC. We understand you have the Xbox accessories app and it's updated.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
  5. XBF - Hayabusa Win User

    Xbox elite 2 connection to pc issues

    Hello,

    Sorry to hear you are having trouble connecting your Elite Series 2 controller to your PC.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
  6. XBF - Hayabusa Win User

    xbox elite 2 not connecting

    Hello,

    Sorry to hear you are having trouble connecting your Elite Series 2 controller to your PC.

    Do you have an Xbox console as well? Did you update your controller via the Xbox console? The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem. You can follow the steps here: My Xbox controller has connection issues after the last update | Xbox Support

    Please check the following troubleshooting steps here: Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

    Additional resources:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    -Hayabusa
  7. Ricardo Lechuga Win User

    Xbox elite 2 controller problem after update

    Hi JoshO'Dell1! My name is Ricardo an independent advisor ready to help you with this situation!

    The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem

    https://support.xbox.com/en-US/help/hardware-ne...
  8. Ricardo Lechuga Win User

    Laptop not detecting Xbox Elite Series 2 Controller

    Hi IxArteese! My name is Ricardo an independent advisor ready to help you with this situation!

    The latest Xbox controller firmware update may affect Bluetooth connectivity and performance with some older non-Xbox devices. If your controller is having Bluetooth-related issues after a firmware update, you can choose to revert your controller to an earlier firmware version to correct the problem.

    https://support.xbox.com/en-US/help/hardware-ne...
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Xbox One Controller - Bluetooth audio broken After firmware update

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