Xbox One controller and Xbox Wireless Adapter for Windows 10 suddenly will not connect

Hi Beau,

Thank you for coming to the Xbox forums, I'd be happy to answer that.

The Xbox One Wireless controller with Bluetooth can be connected to a Windows 10 PC with a USB cable, Bluetooth, or with the Xbox Wireless Adapter for Windows 10, so yes, it can be connected via the adapter. The Xbox Wireless Adapter for Windows 10 is not
compatible with an Xbox 360 controller and will need the Xbox 360 Wireless Gaming Receiver for Windows. I'll provide the support articles with this information:

• https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc
• https://www.xbox.com/en-US/xbox-one/accessories/adapters/wireless-adapter-windows
• https://support.xbox.com/en-US/xbox-on-windows/accessories/xbox-360-wireless-gaming-receiver-windows

I hope this helps!

Hi annix,

The OP posted this thread under the "Gaming on Windows PC/PC Gaming" category of the Xbox forums. Also contrary to popular belief, the Xbox One console does not support Bluetooth wireless technology. The controllers connect to the console using a proprietary
wireless technology unique to the console and the
Xbox Wireless Adapter for Windows 10. Bluetooth connectivity is reserved for Windows 10 only and available on current production of Xbox One wireless controllers.

I hope that clears things up.

Hey Xinn3r -

Take a peek at the guide for
connecting Xbox One controllers to Windows 10 PC's. There's also a guide on
pairing your controller with your wireless adapter. The new controllers have Bluetooth connectivity available in addition to normal connections, not in lieu of.

Let us know if you have any further questions.

Hi MasumArvas,

Thanks for reaching out to us in the forums for this issue. Based on what you've stated, it is possible that your wireless Xbox One controller may require an update to its firmware. This is a common issue most times when the controller is unable to bind
to the wireless adapter or connect via USB cable.

Here are some great support articles that you can use to troubleshoot the issue between your controller, the wireless adapter and your PC:

• How to update your Xbox One Controller on Windows 10
• Troubleshoot the Xbox Wireless Adapter for Windows
• Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Xbox One Wireless Controller Solution-Troubleshoot your Xbox One wireless controller

Have a look at the troubleshooting articles and give the solutions a try, then let us know the results.

I hope that this helps you out!

Hello Algreco,

Thanks for keeping us updated. This function is possible according to a Bluetooth support article that compares connecting via the Wireless adapter : Connect
and troubleshoot Bluetooth on your Xbox One Wireless Controller

"Windows 10 - Xbox Wireless Controller and Xbox Stereo Headset – 2


Note Wireless connection requires Xbox Wireless Adapter for Windows"

What happens if you try connecting the player 2 controller first, so that it is now considered player 1. Are you able to hear audio from the headset now? If not, then the controller could be faulty.