Xbox One constantly disconnecting

ConorMuffins · Dec 28, 2014

I've had my Xbox One since May this year, and recently I got Call of Duty Advanced Warfare. I have been trying over and over to finish a full game but halfway through I get booted off of Xbox Live for about 5 seconds and get reconnected again (booting me
out of my game). This used to happen back in August with Battlefield 4 but very rarely and it used to stop after about ten minutes. I've not been able to play Advanced Warfare all day after the issue has surfaced again. I have been able to maintain online
with friends on games such as Minecraft but multiplayer and exo survival keep disconnecting for me only. My friends have not been affected and I'm missing out on all of the fun Xbox One promised.

:)

OdracyrJGD · Dec 28, 2014

Xbox one problems

Good night, I have some problems in my xbox one, of which:

1-The controller disconnects constantly, I've already changed it and it continues to do the same;

2- Its constantly disconnecting from xbox live, I can not play online at all, it is always going down

AudiTyp44 · Dec 28, 2014

Xbox One controllers constantly disconnecting

I have the same problem. Since the preview update (about 2GB) my controlers disconnect very often. Both controllers are up-to-date. It's very annoying, with a USB cable everything works.

Tried already controllers of a friend, but they also disconnect (about 5-10 times a day/game session).

Should i call Microsoft or is the preview update faulty?

I have the Day One Edition and the first-gen controllers.

Thank you and greetings from Germany!

xBREACH3Rx · Dec 28, 2014

is anyone from support listening to us?

ConorMuffins · Oct 31, 2018

I hope they are, Breacher. This is driving me crazy.

ConorMuffins

I hope they are, Breacher. This is driving me crazy.

xBREACH3Rx

is anyone from support listening to us?

Shakalaka Bull

Just an addition, here is another thread which discusses disconnecting controllers.

https://answers.microsoft.com/en-us...nnecting/b58b09e4-36a5-4b21-99cf-ae6d48a762d5

Be5iuk

Same issues here! I had some minor reconnecting problems before, but since the last big preview update it got a lot worse. Even my new gamepad keeps reconnecting. Both of them are NOT updated, so you can see, it's not a accessory issue, it's the console!

Blackforce Dale

To be honest I wouldn't expect any good advice in here. If you talk about controller disconnects you will receive the commonly copied and pasted response from Microsoft and then the post being locked. The old post got to 2200+ posts before it was locked
even though loads of us had issues still. most have had multiple replacement xbox's with no joy.

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4677/t/1825293.aspx?pi7962

For those that want the Microsoft response :

---------------

Hey there everyone,

For those of you who are experiencing this issue and haven't already, I strongly recommend trying out the troubleshooting steps within our support article on what to do if your Xbox One controller disconnects. I would also recommend using your controller
connected with a micro-USB cable to the Xbox One console in order to help with the controller's connectivity.

If you've gone through all of the troubleshooting steps listed within that support article and you continue to experience the disconnecting issue after trying out two different controllers, we recommend setting your console up for a repair. To get started,
navigate to our Online Service Center. If you need additional assistance with setting up the console repair, give our phone support team a call by heading over to our Contact Us page.

If you're experiencing a different issue with your controller than what is described in this thread by the original poster, I would suggest creating a new thread detailing what you're experiencing. This way you'll have the opportunity to receive support
catered to you from our community.

Thanks again everyone for your patience and detailed posts along the way.

Xbox One constantly disconnecting