Xbox one console won’t connect to a controller

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

Hi there Tim,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with the controller not staying connected to the Xbox.

I recommend to try the following article:
Troubleshoot your Xbox One wireless controller (My controller won’t connect to my console or PC)

Try this out and let us know the results.

One controller will work but the other won’t be able to connect as another player but can do the basics like turn off the console or go to the home page.

It typically helps us help you with specifics examples of what you have tried to do and what didn't work. That said, here's a bunch of examples to try:

"Xbox One Won’t Connect to Xbox Live [SOLVED]"

"13 Ways to Fix Xbox One Controller Won’t Connect Error"

"Xbox One X Won't Connect to Xbox Live"

Using a USB cable to connect-

Connect your controller using a micro-USB cable (included with all standard Xbox One wireless controllers and the Xbox One Play & Charge Kit). Standard alkaline batteries won’t be used to power the controller functions while you’re using your controller
as a wired controller.

If you’re using an Xbox Elite Wireless Controller Series 2 or Xbox Adaptive Controller, connect your controller using a USB-C cable (included with both controllers).

Depending on the type of controller you have, plug the micro-USB or USB-C cable into the power port on the back of the controller then plug the other end of the cable into your Xbox One. More details can be found
here on connecting your wireless controller to Xbox consoles: https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller