xbox one console will not turn on

bloodykight24 · Nov 6, 2015

hello.my sons console will not turn on.when you touch the power button on the front of the console it turns on for approx 3 secs and turns back off again.the xbox is 16 months old and just out of warranty.up until now it has performed well.has any else had
this problem with their console if so what did you do about it.thanks michelle

:)

Insomnnia · Nov 6, 2015

Console Will Not Turn On

I just got my console yesterday and when I went to turn it on I was very disappointed. When I pressed the power button, it would play the beep as if it were turning on/off, but the light on the console would remain off and it would not turn on. I made sure
all the cables were firmly connected and I am also positive that the power supply works as the power brick was orange, which is normal according to MS. (I have also ran other electronics through the outlet as well.) I have tried moving it to different outlets
with still no luck. Is this a defective console or am I missing something?

DrD0AK · Nov 6, 2015

Console will not turn on

I'm done factory resets, four total in the last week in the preview program, my console had a full crash today a now can't even boot the opening green screen. Another post talked about the power brick and plugging it straight into the wall and full hard
resets, neither worked, my concern is the crash might have damaged my harddrive, tragic is the console was in perfect operating condition until it downloaded NXoE last week, if anyone had any success getting the Xbox one to come back to life after experencing
this problem I'd love to get my console up and running again

mart3ndo · Nov 6, 2015

Hi,

First of all try power cycling the Xbox using the following instructions:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

(Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.)

(support.xbox.com/.../power-cycle-console)

bloodykight24 · Nov 6, 2015

i am unable to get the console to switch on to try this when you press the button on the front nothing happens at all now.

mart3ndo · Oct 31, 2018

What colour is the LED on the power brick?

Have a look at the following troubleshooting guide: Xbox One Won’t Turn On | No Power | Xbox One X, Xbox One S & Original Xbox One

Unfortunately if the Xbox still does not power on after following the steps in the guide then I would say most likely there is a hardware problem with either the Xbox console or the power brick

XBF Eladio M

Hey Sabrina

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with setting up a repair for your console.

The link provided by Xbox Forums Ambassador StuartATrueRed will walk you through the steps on how to not only register
your console but also create a Service order for this. The system should recognize the status of your console warranty upon registration.

Additionally, if you are still experiencing difficulties with setting up a repair for your console, you can

Contact Xbox Customer Support for additional assistance with this.

This can be done by following these simple steps:

Log into Xbox.com
Scroll down to the bottom of the page and select Support.
Scroll down and select Contact us.
Select Xbox One.
Select See other options.
Select Set up my Xbox One console.
Select Show Contact options.
Select Request a call from Support.

I hope this is of some use to you.

mart3ndo

What colour is the LED on the power brick?

Have a look at the following troubleshooting guide: http://support.xbox.com/en-GB/xbox-one/system/console-wont-power-on

Unfortunately if the Xbox still does not power on after following the steps in the guide then I would say most likely there is a hardware problem with either the Xbox console or the power brick

StuartATrueRed

If you follow the instructions on here, you should be able to send your console off to get repaired in no time.

https://support.xbox.com/en-GB/my-account/warranty-and-service/getting-your-product-serviced

bloodykight24

i am unable to get the console to switch on to try this when you press the button on the front nothing happens at all now.

mart3ndo

Hi,

First of all try power cycling the Xbox using the following instructions:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

(Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.)

(support.xbox.com/.../power-cycle-console)

xbox one console will not turn on