XBox One - COD Multiplayer - Screen says data pack needs installation, but it's showing as...

Hello there @Rex#, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Hey Ricardo i have the same problems with my warzone multiplayer (modern warfare) it says missing data pack but at my manage installs its showing everthing is already install even by my game management on the xbox sinde it shows all my add on's is installed but stil showing missing data pack at multiplayer (campaign and co-op is working 100%) only at multiplayer shows that message

I have a similar issue. On the Game Installs page we can see 15 packs listed in this order:

Campaign Pack

Multiplayer Pack

Special Ops Pack

Campaign/Special Ops Compatability Pack

Multiplayer/Special Ops Compatability Pack

Data Pack 1

Data Pack 2

Campaign Pack 1

Campaign Pack 2

Multiplayer Pack

Multiplayer Pack 2

Multiplayer Pack 3

Special Ops Pack

Special Ops Pack 2

Survivial Pack

Of these we cannot install the ones in bold above. when we attempt to install them we get to a microsoft store screen for COD MW/the pack, which says it is "Not Currently Available"

Any ideas?

Thanks

Hi Neifer,

Thanks for reaching out to the forums. We see you have issue with a game. There are multiplayer and campaign packs that need to be installed. When you launch game at title when says you need to install them, you can get a list. There is 2 multiplayer packs
2 campaign packs and 2 data packs all need to be installed.

Thanks,

Brad

Hi Headhunterx9,

Thanks for reaching out to the forums. We see you are having issue with Data pack 2. Unfortunately, we cant give a direct link to the data pack. First try going into the game, select the multiplayer. Multiplayer will say install multiplayer.
Then the packs show up on left and you see which are not installed. Click on one that isn't installed and it should take you to the store page. If it doesn't repeatthis and it will go to the correct page. Personally took me three tries. Here is a guide that
should help.

When you go to Multiplayer it will show instructions.

1. Press the Xbox button
   
2. Select My games and apps within the home menu.
   
3. Select see all
   
4. Select call of duty: Warzone and press the menu button.
   
5. Scroll to and select manage games and add ons.
   
6. Navigate to the DLC you wish to remove, select, and uninstall.
   
7. Make sure to select data pack 1.
   

When you go back to the multiplayer and select Data pack 1, 2 and any other you are missing. Then it should open up in the Microsoft store to install. Let us know how this goes.

Thanks,

Brad