Xbox One Chatpad Doesn't Work Properly

Hello,

I have tried two different chatpads on my console and each time the Chatpad only types in CAPS unless you hit the shift key to lower case each letter individually. I don't want to always be yelling. Has anyone else had this problem, and how was it fixed?
I could find nothing about it in the forums. Thanks.

:)

 

My chatpad doesn't work

Hey Rita!

Have you tried your chatpad on multiple controllers by any chance? If not, and you have a second controller available to you, try it on that to see if it works. That will help figure out if the issue is with your controller or the chatpad. If you don't have
a second controller available to try, I would recommend returning the chatpad to your retailer in exchange for a new one if you are still within their exchange/return window. If a new one doesn't work, trying a new controller will definitely be the way to
go next.

Let us know!

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My chatpad doesn't work

I recently purchased a chatpad and I can't get it to work. I've followed all the instructions and nothing happens.

 

Hey there

Sounds like you have caps lock on, to turn it off hit the orange button in the bottom left then hit the shift button

 

Hello!!!

To deactivate the uppercase lock mode, press the Orange key followed by the Shift key. Shift LED will go off.

Please follow the steps of chatpad configuration that I leave you in the following link:

https://support.xbox.com/es-CO/xbox-one/accessories/xbox-one-chatpad-info

 

Brilliant! I think I was just having a brain fart, but that solved it!

 

Thanks! It works properly now!