Xbox One Chat headset fault.

Discus and support Xbox One Chat headset fault. in XBoX on Consoles to solve the problem; My chat headset decided to give up the game last week at which point I contacted Microsoft support and went through the troubleshooting motions.... Discussion in 'XBoX on Consoles' started by JackmBrown, Apr 14, 2014.

  1. JackmBrown
    JackmBrown Guest

    Xbox One Chat headset fault.


    My chat headset decided to give up the game last week at which point I contacted Microsoft support and went through the troubleshooting motions. They've asked me to post this, tracked, parcel - the full works...

    This is going to cost me £24-26 to post out to the Czech Republic which is more expensive than buying a new headset...to follow up, I'm not going out to buy a brand new headset considering this was a £500 which is only around 2 months old.

    Whats the situation here Microsoft? I'm not exactly willing to fork out another £20+ to get something fixed/replaced that should already be working in the first place.

    Some input would be greatly appreciated.

    Thanks

    Jack

    :)
     
    JackmBrown, Apr 14, 2014
    #1
  2. stellamandude
    stellamandude Guest
    stellamandude, Apr 14, 2014
    #2
  3. Mister Getafix
    Mister Getafix Guest
    Fault with Headset in Party Chat

    Hi there!

    Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

    Could you send us photos of the wiring setup and audio settings on the console?

    We will be here to help troubleshoot!
     
    Mister Getafix, Apr 14, 2014
    #3
  4. xxHomicide718xx
    xxHomicide718xx Guest

    Xbox One Chat headset fault.

    what in the world is going on with these mics? I've tried everything and mine still won't work
     
    xxHomicide718xx, May 6, 2014
    #4
  5. xxHomicide718xx Win User

    Xbox One Chat headset fault.

    what in the world is going on with these mics? I've tried everything and mine still won't work
  6. Mister Getafix Win User

    Fault with Headset in Party Chat

    Hi there!

    Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

    Could you send us photos of the wiring setup and audio settings on the console?

    We will be here to help troubleshoot!
  7. SuperDan9001 Win User

    Fault with Headset in Party Chat

    Hi there!

    Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

    Could you send us photos of the wiring setup and audio settings on the console?

    We will be here to help troubleshoot!
    Hey Mister Getafix,

    The headset itself plugs directly into the Xbox One wireless controller via the MixAmp M80 that comes supplied with the headset.

    At the moment I'll supply list of troubleshooting steps I have done in addition to the original post.

    -through Skype on Xbox

    -recording voice message

    -alternated between all settings within sound

    -reset upnp through router

    -disconnected kinect

    -disabled all wireless devices surrounding (to rule out interference)

    -tested in 2 different models of controller

    -detached microphone from headset (Astro A40 Gen 2, microphone is detachable by design)

    detaching the microphone suggested to me that the issue may have been due to the microphone but after plugging this in and testing using both my phone and PC, sound recorded perfectly.

    I have also been working with Xbox Support on this issue, currently they're sending out a replacement controller.

    I have connected the headset using the official xbox one stereo adapter and 3.5mm TRRS jack and this works no problem, appears to be the MixAmp which has been replaced a few times with persistent issue.

    Personally I think it is an issue with the firmware updates on the controller, if there is anything else you can think of trying. (I have a while until the controller exchange is made, I plan to use this controller without an update to confirm).

    [​IMG]
  8. Mister Getafix Win User

    Fault with Headset in Party Chat

    Hi there!

    Are you plugging the headset into the console with a digital cable or into the TV with an AV cable?

    Could you send us photos of the wiring setup and audio settings on the console?

    We will be here to help troubleshoot!

    Hey ,

    The headset itself plugs directly into the Xbox One wireless controller via the MixAmp M80 that comes supplied with the headset.

    At the moment I'll supply list of troubleshooting steps I have done in addition to the original post.

    -through Skype on Xbox

    -recording voice message

    -alternated between all settings within sound

    -reset upnp through router

    -disconnected kinect

    -disabled all wireless devices surrounding (to rule out interference)

    -tested in 2 different models of controller

    -detached microphone from headset (Astro A40 Gen 2, microphone is detachable by design)

    detaching the microphone suggested to me that the issue may have been due to the microphone but after plugging this in and testing using both my phone and PC, sound recorded perfectly.

    I have also been working with Xbox Support on this issue, currently they're sending out a replacement controller.

    I have connected the headset using the official xbox one stereo adapter and 3.5mm TRRS jack and this works no problem, appears to be the MixAmp which has been replaced a few times with persistent issue.

    Personally I think it is an issue with the firmware updates on the controller, if there is anything else you can think of trying. (I have a while until the controller exchange is made, I plan to use this controller without an update to confirm).

    [​IMG]
    It sounds like you have covered most of the bases so far. Testing with a controller that you have not updated or a brand new controller would be the next step and it sounds like that is going to happen soon.

    Post back and let us know the results of that test.
  9. maxen Win User

    Party chat not working properly.

    Was that with your headset and console, and his controller? If so, it's your controller (or chat adapter) at fault.
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Xbox One Chat headset fault.

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