Xbox one can't start up please help :)

Hey o Flacca o! You may want to try a factory reset of the console to see if that can clear up your issue. If you can't access the settings menu you can reset from a USB

here. Post back and let me know how it goes!

Hi, thanks for getting back to me.

I have just tried the cable into the tv on a separate device. The tv recognises the cable in all HDMI ports (2-4). When i plug the cable back into the Xbox the tv shows nothing so therefore it apoears to be something within the Xbox that wont recognise the
cable.

Hope i’m making sense!

Thanks for the prompt reply but sadly this didn’t work. The system isnt recognising the HDMI cable which i know is working correctly as i have tried it on other systems such as my DVD player.

I’m really not good with these sort of things and nit sure what to try next.

thanks for the advice.

Got a few questions so we can hope to identify where the issue is.

Does the TV act as if it's getting a signal, it just doesn't show anything, or does it remain unchanged when you power on the Xbox as no signal?

First thing to check is the HDMI source on the TV, cycle through and see if it's on a different input. Then, if available, try plugging the Xbox into a different port and see if it displays on a different HDMI input on the TV. If you have a different HDMI
cable, that might be worth trying as well. After, again if available, I would recommend trying to hook it up to a different display to see if it displays on there.

Those steps can help us identify if it's the console, the TV, the cable, or something else along those lines.

This page also has other steps to try, with some different options. Let us know if any of these actions
make a change on your situation.

What's the make and model of your TV?