: Xbox one can't sign in when hard wired to router with ethernet cable?

: Xbox one can't sign in when hard wired to router with ethernet cable?
Hello There,

Sorry for the issues with connecting. You can clear the alt mac address then try and connect. To clear the alt mac address go to settings>network>network settings>adv. settings>alt mac address clear and restart. Sometimes when getting new router the Xbox
still tries to connect to old router.

Thanks,

Brad

:)