Xbox one can't make purchase

Discus and support Xbox one can't make purchase in XBoX on Consoles to solve the problem; I can't make a purchase or redeem a code. Once I initiate a purchase a smaller than the screen square appears and then nothing. (Screen darkens doesn't... Discussion in 'XBoX on Consoles' started by bazzzzz5334, Dec 5, 2016.

  1. bazzzzz5334
    bazzzzz5334 Guest

    Xbox one can't make purchase


    I can't make a purchase or redeem a code. Once I initiate a purchase a smaller than the screen square appears and then nothing. (Screen darkens doesn't completely black out and nothing happens until I back out of the command)

    :)
     
    bazzzzz5334, Dec 5, 2016
    #1
  2. Damien������✌
    Damien������✌ Guest
    Can't make purchases

    Hey, im having a problem making purchases online due to every time i try im introduced to either a looped loading screen, we can't sign you in right please try again later or it simply sends me back to the dash board. now im aware of the outstanding balance
    thing and knew ive obtained one but due to me not being able to pay for it here on console i just bought a 3 month gold subscription and continue that way. now i don't know that if by doing it this way whether or not if i messed something up or if i should
    discontinue services and focus on my balance. this has been occurring for a few days now and ive yet to see improvement.
     
    Damien������✌, Dec 5, 2016
    #2
  3. SLB4EVERPT
    SLB4EVERPT Guest
    Can't make purchases

    I think is because is a debit card. For all backward games you need a credit card not a debit card.
     
    SLB4EVERPT, Dec 5, 2016
    #3
  4. M3tal Daz3
    M3tal Daz3 Guest

    Xbox one can't make purchase

    For this issue you should contact xbox chat support billing section: support.xbox.com/contact-us

    Or if you are part of the US/CA region contact: 800-469-9269
     
    M3tal Daz3, Dec 5, 2016
    #4
  5. M3tal Daz3 Win User

    Xbox one can't make purchase

    For this issue you should contact xbox chat support billing section: support.xbox.com/contact-us

    Or if you are part of the US/CA region contact: 800-469-9269
  6. Saeleth Win User

    Can't make purchases

    Hi there,

    I would recommend reaching out to MS Billing Support. It is likely the wrong address on file for something, but they should be able to tell you for sure and more importantly how to correct the problem :)
  7. denis97g Win User

    Can't make purchases

    have you tried doing it from a pc? if that doesn't work you may want to contact xbox support.
  8. Francia J. Win User

    Can't make a purchase

    Hi Rajvignesh, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Kindly try a different payment method or you may need to reach out to your bank as it seems like there are restrictions on their end.
  9. Georges C. Win User

    Can't make purchases

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Nasser, you redeemed a UAE gift card, but which region are you located in, is your account and address in the US or UAE?
Thema:

Xbox one can't make purchase

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