Xbox one can’t log into Roblox, stays on log in screen

Hello Kevin ,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're having trouble logging into Roblox on your Xbox One. This issue could be caused by a number of factors, including a problem with your Xbox Live account or a temporary issue with the Roblox servers. Let us help you get to the bottom of this.

Here are a few steps you can try to resolve the issue:

1. Clear the cache on your Xbox One. To do this, go to Settings > System > Storage > Clear local saved games. This will clear the cache on your Xbox One and may resolve the issue.

2. Check your Xbox Live account. Make sure that your Xbox Live account is up to date and that you have a valid subscription. You can check this by going to Settings > Account > Subscriptions.

3. Check the Roblox server status. Sometimes, the Roblox servers may be down or experiencing issues. You can check the status of the Roblox servers by visiting the Roblox website or social media pages.

4. Uninstall and reinstall the Roblox app. If none of the above steps work, try uninstalling and reinstalling the Roblox app on your Xbox One.



On the other hand, you may check the additional troubleshooting steps provided by the game support team that outline what to do when experiencing logging issue on Xbox One. You may check the article here: Xbox One App: Trouble logging into Roblox account – Roblox Support



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

This didn’t help at all. I’m on my Xbox, & it won’t let me log into my roblox app. Nothing you said above works. I got a Verizon redeem code & can’t sign into Roblox.com or the roblox app. So been searching everywhere to enter in the code in Roblox on my Xbox & there isn’t a place to do it on my console. This is total bs

download roblox from the microsoft store, log in and then it should transfer to your roblox account then you can log back into your normal roblox app or site.

Hello harrison ψ weaver,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble logging in to your Xbox account due to a white screen. This issue could be caused by a number of factors, including a corrupted profile or a problem with your console's hardware. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-Are you getting any error message?

-What was the last change you made on your end before the issue persist?

Basing on the statement you provided above, here are some troubleshooting steps that you may try:



•Clear your console's cache, press and hold the power button on your console for 10 seconds to fully power it off. Unplug the power cord from the back of the console and wait at least 10 seconds. Plug the power cord back in and turn on your console.



•Try signing in to your account on a different console or device to see if the issue persists.



•If the issue persists, try resetting your console to its factory settings. This will erase all data on your console, so be sure to back up any important data before proceeding.

Hope I helped! Please do not hesitate to ask if you have further concerns.

YanYannn
Microsoft Community Moderator

Hello harrison ψ weaver,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,