Xbox one "Can't get an IP address", error.

NnuTthOwZ · Dec 26, 2014

OK guys been a while since I"ve been here. I managed to my xbox one to connect to the internet by bridging a connection to my laptop and that is the ONLY way to get it to work online.

My brother got a xbox one for christmas, after all the ddossing problems xbox live was having he was easily able to connect to our network with wifi and download the day one patch.

My xbox one still can't connect to our wifi and now I'm 100% sure it's wifi chip does not work properly.

How can I fix it? Can I have it sent in to get worked on? How much is that going to cost me and how long will it take?

I bought this xbox one from walmart brand new a few days after it's release.. Is it possible that I bought a brand new xbox one that had a defective wifi chip?

:c

*I just disconnected the bridged Ethernet from my xbox one and laptop, turned off my xbox one, power cycled my modem and router. Still can't says can't obtain ip address. Mean while my brothers xbox one connected without trying and in the network settings
it says,"Nat Type open", along with a server alert for xbox one and some other service details. Mine said," Nat type Strict", and Service info unavaliable.

YOU BALL GAZER · Nov 20, 2015

I know it's really late but it just had same problem and just went to

-network> network settings> advanced settings> alternate MAC address> clear

- before I made sure IP address and DNS settings were automatic

-the Xbox one power cycled and reset and everything worked great

ITSJLAYNE · Dec 26, 2015

You ball gazer ive had this same problem for like a month, nothing worked till i read this. Thank you so much!

AlexFue · Apr 1, 2016

Guys I had the same problem. did what You Ball Gazer said and it started working. Didnt even have to restart my box.

Thanks!

Mister Maka · Oct 31, 2018

Hey there AlexFue!

Glad to hear that fixed the issue for you! If you have any other Xbox support questions please be sure to create a new thread rather than bumping older threads. Thank you

MissyQ

That one I actually can't answer. Your friends may have set ups regarding their profiles and consoles that make it work like that. The IP address error is simply one of the things that is shown when the Xbox can't get an IP address. This is common when connecting
through computers and phones, and can't really be helped since there's no way to log into those and give the Xbox an IP address. You are kind of running into 2 separate problems in this case...

One being your location, the other being that the Xbox just
doesn't seem to get an IP address from the ways you currently hook up anymore.

PickproofPear7

Tried that.....Xbox can't connect to internet after manually changing the IP. Error reading "Cannot Get an IP Address"

xbox360italy

Hello MR BENNNNN

Go here

Error: Can't obtain an IP address from your router or modem

support.xbox.com/.../error-cant-obtain-ip-address-router-modem-978976

and

Error: Can't connect using a static IP address

support.xbox.com/.../error-cant-connect-using-static-ip-address-978975

TheCoyote87o

Ok, when I get the Red X, it says "IP Address Error" and underneath that, "Can't connect to your network using a static IP address"

Blackstin

I have no issues plugging it in to my laptop or desktop.All the LED's are green and it's not plugged in to a power strip. As far as the Xbox, I'm getting a "Can't get IP address" error, but when I go to enter one manually there is already one there.

Xbox one "Can't get an IP address", error.