Xbox One cannot read any discs.

UndeadlPunisher · May 13, 2014

Hi, i've had my Xbox One since Christmas time and I haven't really used it but whenever I did it always hassled me as I have to insert the disc then eject it then clean it and I have to repeat those steps about 40 times every time I want to play any of my
disc based games. It's not my disc's as i've hired multiple games from video stores and borrowed my brothers disc which work perfectly on his machine but not on my Xbox. Can someone please help me as this is annoying me quite a lot. Also i've done everything
on this page here Troubleshoot Xbox One Disc Errors which is on the official Xbox site.

:)

AllEyesOnNick · May 13, 2014

Xbox one

Hi my xbox one won't read discs of any kind

kie169 · May 13, 2014

Xbox One Disc reading issue

My one year old Xbox one doesn't read any backwards compatible Xbox 360 discs, spins for 2 seconds and stops , doesn't even attempt to spin , and then it will not eject , all games tried are backwards compatible. Xbox one discs read and spin with no issues,
has anybody else experienced this problem ?

MessiahBrowny · May 13, 2014

Power down your console mate see if that helps.

If not i would think the disc drive needs fixing

UndeadlPunisher · Oct 31, 2018

I've done literally everything on all the forums everywhere. How would I go about replacing the drive. Would I contact Microsoft or the retailer that sold me the console?

UndeadlPunisher

I've done literally everything on all the forums everywhere. How would I go about replacing the drive. Would I contact Microsoft or the retailer that sold me the console?

MessiahBrowny

Power down your console mate see if that helps.

If not i would think the disc drive needs fixing

DENAz666

Hey dude,

Sorry to hear about your troubles, however there isn't much that we can assist with in this case

As with any new gen of consoles, there are usually troubles with the first releases, sometimes you get lucky and nothing goes wrong, other times everything
can seem to go wrong. My good friend had a lot of troubles with the 360, but his launch Xbox One has not had an issue at all, so i think plain old luck can play a big part in it

Anyways, I hope you get it sorted

Cheers

Denaz

Hordie

Hi Xianlee,

Sorry you're having issues reading discs. One thing to try is a hard reset. With the Xbox on, hold the power button down for 10 seconds. The Xbox will quickly turn off. After that, go ahead and turn the console back on (expect a longer boot time). Test your
games / movies and see if they work.

If that does not resolve the issue, then yes try a factory reset (link below). You will need to reinstall all your games but as long as you're online your game saves, and dashboard settings should be fine. if that doesn't work, then your console likely needs
a repair. Please use the link below to start this repair process on your console.

Xbox Factory Reset

Xbox Repair Service Center

Hordie

Hi MoistCytheria,

Sorry you're having issues with your Xbox. There is no recall on Xbox parts regardless what other sites say. If support went through the troubleshooting, and from your description it does sound hardware related, your only option is a repair. See the link
below to get it started. I understand it's less than desirable, but it's honestly the only think you can do if you didnt purchase complete care with your console. Hope this helps!

Https://myservice.xbox.com

Xbox One cannot read any discs.