Xbox One - Cannot Clear Cookies and Saved Website Data

DrewCincy · Oct 24, 2018

On Edge running on Xbox One, the Clear Browsing Data section returns the error "Some data couldn't be cleared. Please try again."

This error is only present when selecting "Cookies and saved website data". How can I resolve this error?

:)

VibroPlex · Oct 24, 2018

Xbox live glitch

I'd like to suggest you clear the web browser cache with Ctrl-Shift-Del: Preserve Favorites Website Data should be checked as should Temporary Internet Files and Cookies. (If you are using a browser other than IE, then delete
Cache and Cookies only). Leave all other data intact, and proceed with clearing the old data, then try again.

TacticalLotus · Oct 24, 2018

HELP PLZZZ

try clearing your cache on your hard drive go to setting>systems>storage and highlight your hard drive and press y and you should see an option to clear your cache. it will only delete tempory saved data like trailers, internet history or ramdom cookies
that saved on your hard drive.

XBF Crystal P · Oct 24, 2018

Hi there Drew,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with the Microsoft Edge app on the Xbox One. This app is a pre-installed on the operating system. I would recommend performing a soft factory reset on the console.

Take a look at this article:
How to reset your console to factory defaults on Xbox One

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button to open the guide.

Select Settings.

Select All Settings.

Select System.

Select Console info & updates.

Select Reset console.

Select Reset and keep my games & apps.

Note: Before starting the troubleshooting step, make sure to know your account information (emails/passwords/gamer tags) and have a stable internet connection.

Try this and let us know the results.

XBF Crystal P

Hi there Drew,

Thanks for reaching out! I'm sorry to hear about the issue you may be experiencing with the Microsoft Edge app on the Xbox One. This app is a pre-installed on the operating system. I would recommend performing a soft factory reset on the console.

Take a look at this article:
How to reset your console to factory defaults on Xbox One

If you’re ready to reset your console to the factory default settings, follow these steps:

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console.
Select Reset and keep my games & apps.

Note: Before starting the troubleshooting step, make sure to know your account information (emails/passwords/gamer tags) and have a stable internet connection.

Try this and let us know the results.

JamieNugent1

If that's where you 'manage app' and delete all saved data or clearing the browser history, no dice.

It keeps telling me some data couldn't be cleared when trying to delete cookie and saved website data.

After clearing everything it will load and/or try to load a page briefly but then ultimately redirects....

JosefLBohorquez

Thanks, sorry. My bad, I misunderstood
Let's try restoring browser to defaults or delete cookies and websites saved data

If you're on Chrome: https://support.google.com/chrome/answer/329621...

Microsoft Edge:
go to Settings > Privacy...services > Choose what to clear > select All time > check each box > Clear now

In that way you're going to delete corrupted cookies and saved data

Fear Thy Waffle

Loading the Skyrim map is the same as cookies being stored in your browser cache. Whenever you load a website/Skyrim map, it saves data so that return visits the load time is reduced by saving the data. However after a period of time it gets clogged full
of these files. Clearing the game cache is starting with a clean slate.

VibroPlex

I'd like to suggest you clear the web browser cache with Ctrl-Shift-Del: Preserve Favorites Website Data should be checked as should Temporary Internet Files and Cookies. (If you are using a browser other than IE, then delete
Cache and Cookies only). Leave all other data intact, and proceed with clearing the old data, then try again.

Xbox One - Cannot Clear Cookies and Saved Website Data