XBOX ONE blocked / banned from XBOX Live

AtollPoete6964 · Sep 26, 2017

We are fellow gamers. Ambassadors have a crest next to their name. Ambassadors are volunteer gamers that try to assist other gamers. Ambassadors do not have any access to, or ability to change another gamers account.

There are also forum Moderators to maintain the forums and some official Microsoft staff. Both of these are also identified by their different icons and titles.
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Ok, understood.

For my problem (console ban) I need help from a decison maker. If I well understood your anwser there are no decision maker here ! Am I right ?

Other questions:

- Is my console ban on XBOX Live only ? Or also for others (updates...)

- If I buy a new Live subscription, will my problem be solved ?

KindGryphon · Sep 27, 2017

We are fellow gamers. Ambassadors have a crest next to their name. Ambassadors are volunteer gamers that try to assist other gamers. Ambassadors do not have any access to, or ability to change another gamers account.

There are also forum Moderators to maintain the forums and some official Microsoft staff. Both of these are also identified by their different icons and titles.

Ok, understood.

For my problem (console ban) I need help from a decison maker. If I well understood your anwser there are no decision maker here ! Am I right ?

Other questions:

- Is my console ban on XBOX Live only ? Or also for others (updates...)

- If I buy a new Live subscription, will my problem be solved ?
Click to expand...

The only people who handle enforcement is the enforcement team. The only way to reach then is by filing a case review. Console bans are not eligible for case review as they are reserved for the worst/repeated violations of the code of conduct.

If it is a full blown console ban meaning you cant sign into xbox live on any account then that affects anything that requires an Xbox live connection including game getting game updates.

No buying a new subscription wont fix your issue. Buying a new console that is not banned is your only fix.

AtollPoete6964 · Sep 28, 2017

Console bans are not eligible for case review as they are reserved for the worst/repeated violations of the code of conduct.
Click to expand...

That is the problem: "...the worst/repeated violations of the code of conduct..." !!!

I remind you that the only one at home to use this console is my 10 years old son and I can't imagine him doing such actions ! (and I talked to him for a long time about his use of the console)

I have never previously received any messages mentioning any questionable use !

I just want to know a simple thing: that Microsoft explains to me the reasons that led to this ban ? I am sure that if they investigate, they will conclude that my son is not responsible.

But unfortunately as I cannot fill in a Case Review I do not know how to get in touch with a decision maker !

AtollPoete6964 · Oct 3, 2017

Console bans are not eligible for case review as they are reserved for the worst/repeated violations of the code of conduct.

That is the problem: "...the worst/repeated violations of the code of conduct..." !!!

I remind you that the only one at home to use this console is my 10 years old son and I can't imagine him doing such actions ! (and I talked to him for a long time about his use of the console)

I have never previously received any messages mentioning any questionable use !

I just want to know a simple thing: that Microsoft explains to me the reasons that led to this ban ? I am sure that if they investigate, they will conclude that my son is not responsible.

But unfortunately as I cannot fill in a Case Review I do not know how to get in touch with a decision maker !
Click to expand...

Is there someone to help me ?

Thanks

An Old Freak · Oct 4, 2017

Console bans are not eligible for case review as they are reserved for the worst/repeated violations of the code of conduct.

That is the problem: "...the worst/repeated violations of the code of conduct..." !!!

I remind you that the only one at home to use this console is my 10 years old son and I can't imagine him doing such actions ! (and I talked to him for a long time about his use of the console)

I have never previously received any messages mentioning any questionable use !

I just want to know a simple thing: that Microsoft explains to me the reasons that led to this ban ? I am sure that if they investigate, they will conclude that my son is not responsible.

But unfortunately as I cannot fill in a Case Review I do not know how to get in touch with a decision maker !

Is there someone to help me ?

Thanks
Click to expand...

You have been given the correct answers already.

AtollPoete6964 · Nov 1, 2018

You have been given the correct answers already.
Click to expand...

You are amazing !

If we need anything, we will contact you !

Ricardo Lechuga

An Xbox Live device ban permanently blocks an Xbox console or device from accessing the Xbox Live service. The device ban is applied to the Xbox console or device, not to a specific Xbox profile (account). This means that no one can use the console or device to connect to Xbox live.

An Xbox Live device ban is different from a temporary or permanent account suspension, which prevents a profile from signing in to or using certain features of the Xbox Live service. For more info about a temporary or permanent account suspensions.

KindGryphon

It could remove the banned by Factory Reset because if it was Modafied and abused it is pernment banned. If it just console banned Factory reset should work.

No it wouldnt. Console bans are Xbox lives servers blocking that console from accessing Xbox Live. Factory resetting the xbox wont change that.

KindGryphon

It could remove the banned by Factory Reset because if it was Modafied and abused it is pernment banned. If it just console banned Factory reset should work.

No it wouldnt. Console bans are Xbox lives servers blocking that console from accessing Xbox Live. Factory resetting the xbox wont change that.

KindGryphon

We are fellow gamers. Ambassadors have a crest next to their name. Ambassadors are volunteer gamers that try to assist other gamers. Ambassadors do not have any access to, or ability to change another gamers account.

There are also forum Moderators to maintain the forums and some official Microsoft staff. Both of these are also identified by their different icons and titles.

Ok, understood.

For my problem (console ban) I need help from a decison maker. If I well understood your anwser there are no decision maker here ! Am I right ?

Other questions:

- Is my console ban on XBOX Live only ? Or also for others (updates...)

- If I buy a new Live subscription, will my problem be solved ?

The only people who handle enforcement is the enforcement team. The only way to reach then is by filing a case review. Console bans are not eligible for case review as they are reserved for the worst/repeated violations of the code of conduct.

If it is a full blown console ban meaning you cant sign into xbox live on any account then that affects anything that requires an Xbox live connection including game getting game updates.

No buying a new subscription wont fix your issue. Buying a new console that is not banned is your only fix.

AtollPoete6964

You have already been given the answer. It may not be the answer you want to hear, but it is the answer. There is no way to contact the enforcement team regarding console bans.

REALLY INCREDIBLE !

Once again, I am sure that the XBOX of my 10 years old son has been banned by mistake. Then WHAT CAN I DO to regularize the situation ???

This file is open since 2 months and nobody is able to give me the reason why the console has been banned !!!

Could you please ask a decison maker to call me over the phone.

Just a question for my curiosity: who are you, all people who reply on this forum ?

Are you working for Microsoft ?

XBOX ONE blocked / banned from XBOX Live