XBOX One black screen when booting up

Discus and support XBOX One black screen when booting up in XBoX on Consoles to solve the problem; When turning the console on, the green xbox screen starts up, and then the screen goes black afterwards. I can hold the home button to bring up the... Discussion in 'XBoX on Consoles' started by ra.bennett8Bennett, Nov 5, 2021.

  1. ra.bennett8Bennett
    ra.bennett8Bennett Guest

    XBOX One black screen when booting up


    When turning the console on, the green xbox screen starts up, and then the screen goes black afterwards. I can hold the home button to bring up the restart screen but nothing else works. I've been reading the help forums and support articles about this and nothing has worked.

    So far, I have:

    - Changed HDMI cords

    -Changed input jack

    -Waited 30 minute to see if the 'update' or whatever is going on resolves itself

    -Held power for 10 seconds to do a full reboot. Disconnected power as well.

    -Done the low resolution reboot (hold eject and power at the same time until after the second beep to start up). I know the low resolution mode worked because the boot up green xbox screen was pixelly. But after this goes away, there's still a black screen.

    Any advice on other trouble shooting options would be greatly appreciated.

    :)
     
    ra.bennett8Bennett, Nov 5, 2021
    #1
  2. charliewilliams)( Win User

    XBOX One black screen when booting up

    Still doesnt bring up the troubleshooter?
  3. ra.bennett8Bennett Win User

    XBOX One black screen when booting up

    This seems to have worked.

    Thanks!
  4. ImAice Win User

    XBOX One black screen when booting up

    Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

    So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. Try doing this for me:

    Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

    When the console powers up, you will see the Xbox Startup Troubleshooter, let me know if you see it okay?
  5. ra.bennett8Bennett Win User

    XBOX One black screen when booting up

    Hi,

    Yes, I got the troubleshoot menu up. What next?
  6. ImAice Win User

    XBOX One black screen when booting up

    Once you see the page, Please select reset then keep games and apps. No worries, no games will be removed, just sign back in using the right account.
Thema:

XBOX One black screen when booting up

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