XBOX ONE Black Screen of death after 3 weeks, no fix and no compensation from Microsoft

I bought the new Xbox one Fallout bundle at Gamestop, 3 weeks ago, toward the end of November 2015. All was well until last night, which also happened to be my birthday. I got the black screen of death which read "System error contact xbox customer support"
followed by an error code. This pretty much ruined my birthday evening.

Long story short I called customer support, several times and attempting to fix the issue which lead to, clearing a flash drive of mine, reformatting it, then downloading a diagnostic update tool from microsoft and sticking it into the xbox. This did not
work. I tried numerous times following the directions, and repeated with tech support on the phone. Still not working.

I became increasingly frustrated and wondered why I paid just under 400 dollars for a microsoft product that broke 3 weeks later. Never in my life have I had anything break in 3 weeks.

I realized I can take the unit back to gamestop and have it replaced because its still under the warranty, but I kept asking Xbox support "who I could complain to" and asked for some type of compensation. After all I have been loyal to Xbox/Microsoft since
day one on their first console. Don't they give a *** about my continued loyalty, money and time to say they value me as a customer?

Turns out they don't.

I was told by one tech on the phone that apparently me, and a million other people are having this same issue. Personally I think they are trying to keep the word from getting out about this problem. When I asked for "who to complain to" initially I was
given "this forum", which really isn't structured for complaints, this forum seems to be the "feel good-tell us what we could improve" type forum.

I persevered and at last was put in touch with a manager whose name is Moxie. Moxie said he was sorry for the all troubles, and the fact that it ruined my birthday however when it came to compensating me for my wasted time, energy and loyalty I was told
they can't compensate me. I argued saying "don't you care about your customers who have been loyal for long and always bought your product?" and the answer was the same. I asked to speak to someone higher up, repeatedly; I was told he was as high as I could
go. I told him I didn't believe it. But none the less, regardless of how long I argued and answer was still the same. "Were very sorry, but "we don't care about you as a customer."

I remember once long ago, when my 360 got the green screen of death and I had to send it in to Microsoft they actually returned it fixed with a free card for Xbox live. But apparently the new regime has taken hold and they no longer care about the product
they make and sell.

I am frustrated, saddened and angered. When most of my friends are Playstation people, and I continued to support Microsoft, because I thought it would be the right thing to do. I now wish I had bought the Playstation instead.

I will take my console back to game stop and exchange and hopefully never have this problem again, but lesson learned. Next console war, I won't be choosing Microsoft.

By the way, my birthday was yesterday when all this happened. It was my 50th birthday. I had looked forward to a few hours of gaming to end the night, before I went to bed for work the next day. Now when I think back about how I spent my birthday evening
I will have this horrible memory. Thanks Xbox and Microsoft for the *** birthday memory.

-Joseph

:)

 

XBOX ONE Black Screen of death after 3 weeks, no fix and no compensation from Microsoft

I bought the new Xbox one Fallout bundle at Gamestop, 3 weeks ago, toward the end of November 2015. All was well until last night, which also happened to be my birthday. I got the black screen of death which read "System error contact xbox customer support"
followed by an error code. This pretty much ruined my birthday evening.

Long story short I called customer support, several times and attempting to fix the issue which lead to, clearing a flash drive of mine, reformatting it, then downloading a diagnostic update tool from microsoft and sticking it into the xbox. This did not
work. I tried numerous times following the directions, and repeated with tech support on the phone. Still not working.

I became increasingly frustrated and wondered why I paid just under 400 dollars for a microsoft product that broke 3 weeks later. Never in my life have I had anything break in 3 weeks.

I realized I can take the unit back to gamestop and have it replaced because its still under the warranty, but I kept asking Xbox support "who I could complain to" and asked for some type of compensation. After all I have been loyal to Xbox/Microsoft since
day one on their first console. Don't they give a *** about my continued loyalty, money and time to say they value me as a customer?

Turns out they don't.

I was told by one tech on the phone that apparently me, and a million other people are having this same issue. Personally I think they are trying to keep the word from getting out about this problem. When I asked for "who to complain to" initially I was
given "this forum", which really isn't structured for complaints, this forum seems to be the "feel good-tell us what we could improve" type forum.

I persevered and at last was put in touch with a manager whose name is Moxie. Moxie said he was sorry for the all troubles, and the fact that it ruined my birthday however when it came to compensating me for my wasted time, energy and loyalty I was told
they can't compensate me. I argued saying "don't you care about your customers who have been loyal for a long time and always bought your product?" and the answer was the same. I asked to speak to someone higher up, repeatedly; I was told he was as high as
I could go. I told him I didn't believe it. But none the less, regardless of how long I argued and answer was still the same. "Were very sorry, but "we don't care about you as a customer."

I remember once long ago, when my 360 got the green screen of death and I had to send it in to Microsoft they actually returned it fixed with a free card for Xbox live. But apparently the new regime has taken hold and they no longer care about the product
they make and sell.

I am frustrated, saddened and angered. When most of my friends are Playstation people, and I continued to support Microsoft, because I thought it would be the right thing to do. I now wish I had bought the Playstation instead.

I will take my console back to game stop and exchange and hopefully never have this problem again, but lesson learned. Next console war, I won't be choosing Microsoft.

By the way, my birthday was yesterday when all this happened. It was my 50th birthday. I had looked forward to a few hours of gaming to end the night, before I went to bed for work the next day. Now when I think back about how I spent my birthday evening
I will have this horrible memory. Thanks Xbox and Microsoft for the *** birthday memory.

-Joseph

 

XBOX ONE Black Screen of death after 3 weeks, no fix and no compensation from Microsoft

Hey there. I can understand your anger and frustration. To get your console fixed, I would personally exchange it through Gamestop, but you can also set up a repair at
http://myservice.xbox.com

 

Seriously, since it was within the thirty days of purchase you should just take it back and exchange it. That's a better solution then sending it in to be repaired. You should just be happy it broke after three weeks instead after five when the store probably
wouldn't have exchanged it. Then you would have had to send it in to MS for repair and that would probably have taken a month.

It sucks that your console broke, but if it had to happen it happened at the perfect time. Somehow though, I completely disbelieve your claim that MS reps said to you: "Were very sorry, but "we don't care about you as a customer."

 

This has already been posted in the xbox one forums.

 

If you did send it to Microsoft for repair you still get a free months xbox live like you always have but as mentioned,take it back to the shop.

Mass produced electrical items always have a small percentage that fail,you were unlucky that your console was one of them.

 

Thanks guys for reading my rant. Eber he didn't literally say "Were very sorry, but we don't care about you as a customer." What he said, over and over is, "I'm sorry but we can't compensate you." When I talked about my years of loyalty... the money I've
spent... etc.. etc... "I'm sorry but we can't compensate you."

Which is like saying "I'm sorry, we don't care about you as a customer."

In my mind, if you sell a broken product, (brought on by a Microsoft update) then ask the customer to fix it, the customer spends allot of time and effort trying to and ultimately can't. And then on top of that the company can't even send them something
like a month of free of Xbox live or something, that's a company that no longer cares about its customers.

I was able to exchange it at the game stop I bought it at. They were very nice about it. And yes I was very lucky that I was able to do so. Thank god the Xbox One broke only after 3 weeks!

 

you aren't the only one that copped it i done the update was still running normally went to work the next morning came back turned on the Xbox and now all it is, is a black screen and i cant do anything about it

 

Electronics fail, and you're not entitled to a thing just because you happened to get a lemon. It happens.

If anything, you owe MS support compensation for wasting their time with your idiocy.

 

CodeCat5, I will gladly be spending my idiotic money on Playstation next time, perhaps you should join their customer service team.

 

Oh no! Not that! Anything but that!

Enjoy! Just don't hassle their support demanding compensation when you have issues with them too.