Xbox One Billing and Customer Support

Ivanov Tony · Jun 18, 2019

Good afternoon. I would like to contact you with a problem. The fact is that my problem is completely ignored. I contacted the support service on May 17th, talked to 10 support service employees and
I still wait. I understand that such a large One person is indifferent to the company and there is no question of any compensation, I just want you to know!!!!!!

:)

DrifterX22

A description of the actual problem would help us to at least provide some guidance.

XBF Diego M

Hi Ivanov Tony,

Thank you for posting on the Xbox forums.

What is the problem? We won't know how we can assist you if you don't tell us what the problem is.

If it's a billing issue like it's stated in the title, then we cannot assist you directly with that on the forums because we don't have the proper verification and support tools to help you with your billing information on your Microsoft account. We can
only provide helpful information or direct you to customer support if we cannot directly assist you with the problem.

XBF Ruben D

Hello there,

Thank you for replying back. What is the exact error message that you are receiving? Are you trying to purchase games on your Xbox console? What is the exact billing issue that you are receiving?

if you could please reply back letting us know so that we may be able to properly assist you with the issue. Thank you again for posting on Xbox Forums!

Ivanov Tony

No games are bought. The error shows. 12 support people turned out to be useless. I do not know where to turn for help.

Castellus Zemi

For any refund inquires you will need to call Xbox customer support and speak with someone from billing.

Xbox Customer Support Number: 1-800-469-9269

Xbox One Billing and Customer Support