Xbox one audio problems

MR TONGUE · Mar 18, 2018

my Xbox one will lose audio while I’m either playing a game or watching something on Hulu or netflix. I then have to turn off my console wait a few minutes then restart it. Sometimes it will only do it one time but other times it will do it’s multiple times
in the duration of me using the Xbox one. Please help!

:)

Loyalty or Loss · Mar 18, 2018

xbox one audio problems after 1804 update

xbox one audio problems after 1804 update

XBF Erick C · Mar 18, 2018

Sound

Hey there Cole!

Sorry to hear you are having audio problems.

What console is it that you are using? Just follow some basic troubleshooting for the appropriate Console and let us know how it works.

Troubleshoot sound on your Xbox One Console

Troubleshoot Xbox 360 audio problems

I hope this helps!

Mister Taurus · Mar 19, 2018

Hey there MR TONGUE,

We appreciate you reaching out to us. We understand your frustration. We want to recommend that you plug your console directly into a wall outlet and never use a surge protector or Power Strip. We also suggest moving the content to an internal drive if you're
using an external drive. We also have
a support guide that can suggest a few steps that should be helpful. Thank you.

XBF Ihssane Z

If you’re having audio problems with parties, try the solutions on this link Troubleshoot audio problems in parties on Xbox | Xbox Support

XBF Aicha T

Hello There ! If you’re having audio problems with parties, try the solutions mentioned on the link below.

Troubleshoot audio problems in parties on Xbox | Xbox Support

CMUchippewa

I have all those games and I'm not having any issue. Maybe try to delete a game and reinstall it to see if it is a problem with the download or if it is a problem with the console itself.

acdc sepia

I normally don't have audio problems while playing multiplayer other than not being able to listen to the game audio. It could be that you have problems with your headset or mic?

You could try any of these options and see if your problems are solved.

https://support.xbox.com/en-US/xbox-one/console/troubleshoot-xbox-one-party-audio

Happy gaming

Dark destiny

The problem is right now the connectors at the bottom of the new controllers are different, they have increased the frequency of the audio too (which equates to better audio quality).

They are working on an adapter but there's no release date, but it's worth noting the Xbox One comes with a headset (even though it's a cheap one).

Here's a link for you to compare the audio codecs you might find useful:
uk.gamespot.com/.../xbox-one-and-xbox-360-audio-compared-6413838

Xbox one audio problems