Xbox One Audio Headset Control Panal Issue

Hey there Holmes Slyce!

Sorry to hear about the audio issue! Is your headset plugged into the optical audio port on the Xbox One console or in our Stereo Headset Adapter through the controller?

Hi there Ka Kase,

Thanks for the reply. I'm sorry to hear about the issue with audio settings for a headset.

In order to receive the audio settings through the Xbox, you will need to plug in the headset to the controller. Once you connect the headset to the controller you will be able to change any audio settings such as the Party chat volume. Unfortunately, when
you connect the headset to the tv you will only receive the audio from the TV.

Check out these articles:

• Troubleshoot audio problems in parties on Xbox One
• Set up and troubleshoot your Xbox One Stereo Headset

Try this out and let us know the results.

Just tested this and it will work.

Xbox One connected to a monitor using an HDMI Cable. Set the Display settings to DVI. Meaning no audio is being transferred over the cable. Attached Headset Audio adapter to an updated xbox one controller and plugged in the Xbox One Stereo headset to the
adapter, got Stereo sound on the headset without any issues.

Hey Joe,

When it comes to headset troubleshooting there are a number of things to try to narrow down the issue to the headset or the controller. Does your headset connecting using an audio jack or through a headset adapter?

With the introduction of the 3.5 mm headphone jack on the Xbox controllers, you are able to virtually connect mostly any headset but some may not be compatible due to the

audio jack standards.

If the headset cuts out periodically then it may be due to the audio jack not being the right standard or the audio jack port in the controller is not functioning properly.

To troubleshoot your Xbox I recommend to
power cycle the unit.

Hi there!

Thank you for posting on the Xbox forums. I'd be happy to help troubleshoot this issue.

If this is the second headset that has stopped working, then the likely cause of the issue is the controller's 3.5mm audio port. You'll need to try the headset on another device and preferably another controller on the same console to pinpoint the issue.
Try the headset on a mobile device or laptop to confirm the audio and microphone is working correctly. If you have another controller to test and it works on that controller, then the issue is with the internal hardware of the controller and would need to
be replaced.

If it is the port in the controller, you can try to find an Xbox One Stereo headset adapter to bypass the 3.5 mm audio port.

Try what was suggested and let us know what you find.