XBOX ONE AUDIO CUTTING OUT INTERMITTENTLY

Good evening all,

My xbox one audio cuts out randomly for a couple of seconds in games or other apps fairly often. Currently, the xbox one is hooked in with the HDMI directly to my panasonic plasma tv. I have tried a few different HDMI cables including the provided one
from xbox with no resolution. I am leary about sending it into Microsoft for repair due to the some of the horror stories online in addition to previous issues I had in the original xbox 360 (all four I went through). Has anyone else encountered this issue
and found what the cause is or resolution? Any help is appreciated.



Best Regards

:)

 

Sound intermittently cutting out

Unfortunately that's not possible.

 

Sound intermittently cutting out

Hi Raptr, have you tried a different HDMI cable? Try a different HDMI port on the TV? Do you have anything else connected to the TV via HDMI that's having the same problem?

 

Does it happen immediately? How long have you had the XB1? Have you ever hard rebooted your console since you got it?

 

Yes, exact same thing happens to me. During TV, movies, Netflix, DVDs whatever. Sound is lost for 1-2 seconds. Happens repeatedly, 45-90 minutes apart - haven't kept a log to see any pattern.

 

I have replaced my Kinect and my Day One Edition Controller with no problems. If you ask for the advanced replacement program they will put a hold of 399$ and will ship you out another Xbox one and you only send yours out when you receive the new one with
the return shipping label, and using the same box to send the broken one back to Microsoft.

Make sure your HDTV Firmware is up to date, if your tv doesn't have an Ethernet port or wireless network card then you might be able to update via usb, check your tv's manufacture website and model number of your tv, to see if there is a firmware update.

I wouldn't be worried about replacements now, the horror stories are from launch when there were some logistic problems and confusion at the Xbox phone support center.