Xbox one app loading issue

JubalMatthews · Dec 3, 2021

On any app within my xbox one it will automatically loop to the screen where it says the app is being prepared then back out and then loop back indefinitely. I don't really know how to handle it without a reset but I would love any feedback or help if you know of a way to solve this issue. Thank you in advance.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hope this helps.

JubalMatthews

Thanks! The reset sorted the issue.

tatumgrace420

I'm noticing that the Xbox Rewards App for the Xbox One is once again having issues with refusing to start up, is anyone else having the same issue with the app or any app on the console's home page? I've restarted the console, cleared the cache
and it's not made any difference. Not sure if it's a server issue or not since no message appears, it just refuses to load.

It's always been a buggy app but this is pretty annoying that it isn't been fixed ever since it was originally launched on console.

Same mine will not load either.

Wiles731

Have you tried uninstalling and reinstalling the apps

did this with both the new editor app, and the old original avatar app. also tried loading the avatar in the old app, and had no issue. the new one still fails to load the old avatar

Auswulf

My xbox one is really quiet compared to my Xbox 360. Used to have issues with apps, DVDs and games not loading but turning off instant on and changing to power saver fixed that problem.

Xbox one app loading issue