xbox one and superhub 2, please please help!! (UK)

Discus and support xbox one and superhub 2, please please help!! (UK) in XBoX on Consoles to solve the problem; Hi, I'm in the UK and my ISP is virgin media. I understand there's compatibility issues with their "superhub 2" router and the Xbox One using IPV... Discussion in 'XBoX on Consoles' started by Wee Soozy, Jan 14, 2014.

  1. Wee Soozy
    Wee Soozy Guest

    xbox one and superhub 2, please please help!! (UK)


    Hi,

    I'm in the UK and my ISP is virgin media. I understand there's compatibility issues with their "superhub 2" router and the Xbox One using IPV 6...

    I have spoken to the Virgin media console tech team today and they logged into my laptop remotely and added ports and assigned the xbox one a static ip. This still didn't fix the problem so I called them back and they've said they cannot do anything else.

    The issue is the network connection dropping during games (COD:Ghosts) and FIFA 14. It comes up saying after about 2-3 mins "you do not have an active network connection". I also cannot use party chat.

    Is there ANYTHING else I can do, its very frustrating I have spent all this money on an xbox one, plus I'm paying for 120mb broadband and nobody seems to admit there's an issue...

    :)
     
    Wee Soozy, Jan 14, 2014
    #1
  2. dReaMz BS
    dReaMz BS Guest
    Hello

    Okay im going to buy a new router can you please recommend me a good one which would work with virgin media superhub ( modem mode ) that would get nat type open on 2 xboxes please.
     
    dReaMz BS, Jan 14, 2014
    #2
  3. Can't get my Xbox one to do 720p but my Xbox 360 can easily do 1080p

    Can't get my Xbox one to do 720p but my Xbox 360 can easily do 1080p. Please help me this screen looks so bad on my tv please if somebody could please find a solution that would be great.
     
    TonyTheTankEngine, Jan 14, 2014
    #3
  4. xbox one and superhub 2, please please help!! (UK)

    Go to settings Advanced settings->security->Firewall -> Enable IPsec passthrough 1st of all.

    Then go to device management -> reboot reset device and click the reboot button.

    Report back what happens, if the new firmware for the superhub2 has an ipv6 option try checking for teredo tunneling/ipv6 tunneling or just tunneling and enable it.
     
    MarkSelezenev, Jan 14, 2014
    #4
  5. I have had all the same problems as you, tried all the supposed fixes and nothing worked. Hard wired the Xbox one directly to my super hub 2 with an Ethernet cable and all works fine now. PITA I know but hopefully a fix is sorted soon so I can use the wireless
    route again.
     
    ii Thorlby HD, Jan 14, 2014
    #5
  6. XBR Poseidon
    XBR Poseidon Guest
    I have seen a few threads where the Super Hub needed portforwarding before a successful connection was possible.
     
    XBR Poseidon, Oct 31, 2018
    #6
  7. XBR Poseidon Win User

    xbox one and superhub 2, please please help!! (UK)

    I have seen a few threads where the Super Hub needed portforwarding before a successful connection was possible.
  8. MarkSelezenev Win User

    xbox one and superhub 2, please please help!! (UK)

    Go to settings Advanced settings->security->Firewall -> Enable IPsec passthrough 1st of all.

    Then go to device management -> reboot reset device and click the reboot button.

    Report back what happens, if the new firmware for the superhub2 has an ipv6 option try checking for teredo tunneling/ipv6 tunneling or just tunneling and enable it.
  9. ii Thorlby HD Win User

    xbox one and superhub 2, please please help!! (UK)

    I have had all the same problems as you, tried all the supposed fixes and nothing worked. Hard wired the Xbox one directly to my super hub 2 with an Ethernet cable and all works fine now. PITA I know but hopefully a fix is sorted soon so I can use the wireless
    route again.
  10. dReaMz BS Win User

    Hello

    Okay im going to buy a new router can you please recommend me a good one which would work with virgin media superhub ( modem mode ) that would get nat type open on 2 xboxes please.
  11. WhosYaDaddy888 Win User

    Xbox one tv in the uk help please

    Thanks for the reply Annie! So if I understand you, your saying it might be possible to have the hdmi input from Xbox & a hdmi output from the tv if it supports it? Hmm I'll check my manuals, didn't think that was possible but I can only hope :) thanks
    again Annie, I'll let you all know how I get on
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xbox one and superhub 2, please please help!! (UK)

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