xbox one and superhub 2, please please help!! (UK)

Wee Soozy · Jan 14, 2014

Hi,

I'm in the UK and my ISP is virgin media. I understand there's compatibility issues with their "superhub 2" router and the Xbox One using IPV 6...

I have spoken to the Virgin media console tech team today and they logged into my laptop remotely and added ports and assigned the xbox one a static ip. This still didn't fix the problem so I called them back and they've said they cannot do anything else.

The issue is the network connection dropping during games (COD:Ghosts) and FIFA 14. It comes up saying after about 2-3 mins "you do not have an active network connection". I also cannot use party chat.

Is there ANYTHING else I can do, its very frustrating I have spent all this money on an xbox one, plus I'm paying for 120mb broadband and nobody seems to admit there's an issue...

:)

dReaMz BS · Jan 14, 2014

Hello

Okay im going to buy a new router can you please recommend me a good one which would work with virgin media superhub ( modem mode ) that would get nat type open on 2 xboxes please.

TonyTheTankEngine · Jan 14, 2014

Can't get my Xbox one to do 720p but my Xbox 360 can easily do 1080p

Can't get my Xbox one to do 720p but my Xbox 360 can easily do 1080p. Please help me this screen looks so bad on my tv please if somebody could please find a solution that would be great.

MarkSelezenev · Jan 14, 2014

Go to settings Advanced settings->security->Firewall -> Enable IPsec passthrough 1st of all.

Then go to device management -> reboot reset device and click the reboot button.

Report back what happens, if the new firmware for the superhub2 has an ipv6 option try checking for teredo tunneling/ipv6 tunneling or just tunneling and enable it.

ii Thorlby HD · Jan 14, 2014

I have had all the same problems as you, tried all the supposed fixes and nothing worked. Hard wired the Xbox one directly to my super hub 2 with an Ethernet cable and all works fine now. PITA I know but hopefully a fix is sorted soon so I can use the wireless
route again.

XBR Poseidon · Oct 31, 2018

I have seen a few threads where the Super Hub needed portforwarding before a successful connection was possible.

XBR Poseidon

I have seen a few threads where the Super Hub needed portforwarding before a successful connection was possible.

MarkSelezenev

Go to settings Advanced settings->security->Firewall -> Enable IPsec passthrough 1st of all.

Then go to device management -> reboot reset device and click the reboot button.

Report back what happens, if the new firmware for the superhub2 has an ipv6 option try checking for teredo tunneling/ipv6 tunneling or just tunneling and enable it.

ii Thorlby HD

I have had all the same problems as you, tried all the supposed fixes and nothing worked. Hard wired the Xbox one directly to my super hub 2 with an Ethernet cable and all works fine now. PITA I know but hopefully a fix is sorted soon so I can use the wireless
route again.

dReaMz BS

Okay im going to buy a new router can you please recommend me a good one which would work with virgin media superhub ( modem mode ) that would get nat type open on 2 xboxes please.

WhosYaDaddy888

Thanks for the reply Annie! So if I understand you, your saying it might be possible to have the hdmi input from Xbox & a hdmi output from the tv if it supports it? Hmm I'll check my manuals, didn't think that was possible but I can only hope

thanks
again Annie, I'll let you all know how I get on

xbox one and superhub 2, please please help!! (UK)