Xbox One and Samsung SMT-H3270 OneGuide (Time Warner)

Discus and support Xbox One and Samsung SMT-H3270 OneGuide (Time Warner) in XBoX Games and Apps to solve the problem; I'm currently unable to use Xbox One's OneGuide with my Time Warner Cable provided Samsung SMT-H3270 cable box/DVR. Live TV works fine however the... Discussion in 'XBoX Games and Apps' started by TFrankMac2140, Jun 12, 2015.

  1. TFrankMac2140
    TFrankMac2140 Guest

    Xbox One and Samsung SMT-H3270 OneGuide (Time Warner)


    I'm currently unable to use Xbox One's OneGuide with my Time Warner Cable provided Samsung SMT-H3270 cable box/DVR. Live TV works fine however the OneGuide set-up can't seem to find a power code to power up the DVR.

    Any insight would be greatly appreciated.

    Thanks!

    :)
     
    TFrankMac2140, Jun 12, 2015
    #1
  2. JT Kimbell [MSFT]
    JT Kimbell [MSFT] Guest
    XBox One and Samsung SMT-H3270 (Time Warner)

    Can you try setting your Samsung box to Stereo PCM audio instead of Dolby/Surround?
     
    JT Kimbell [MSFT], Jun 12, 2015
    #2
  3. Shigemichi Take
    Shigemichi Take Guest
    XBox One and Samsung SMT-H3270 (Time Warner)

    Any helpful feedback on this yet? Any fixes? I'm hoping this will be resolved soon.
     
    Shigemichi Take, Jun 12, 2015
    #3
  4. Mister Quimby Win User

    XBox One and Samsung SMT-H3270 (Time Warner)

    Hey there TFrankMac2140!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
  5. TFrankMac2140 Win User

    XBox One and Samsung SMT-H3270 (Time Warner)

    I'm having a similar issue with the same Samsung box. My problem resolves around getting the Xbox One to power up the DVR to complete the OneGuide set-up. Anyone have any info on this?
  6. Shigemichi Take Win User

    XBox One and Samsung SMT-H3270 (Time Warner)

    I have the same dvr box and have the same problem. Changing audio encoding does not fix it for me, either. Very annoying, not to be able to use One Guide, after investing in the Xbox One. I see a setting option for entering a 4 digit remote code. Would this
    help?

    How quickly can we find a fix for this?
  7. Zac08 Win User

    XBox One and Samsung SMT-H3270 (Time Warner)

    the audio coding was on hdmi and i switched it to mpeg(PCM). same thing. locked up box and no audio
  8. JT Kimbell [MSFT] Win User

    XBox One and Samsung SMT-H3270 (Time Warner)

    Hey Zac, do you happen to have an AVR or soundbar in y our HDMI chain?
Thema:

Xbox One and Samsung SMT-H3270 OneGuide (Time Warner)

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