Xbox One and Kinect randomly turning off

Briz9 · Jun 1, 2014

I having two problems:

1) Often, when I turn on the console, it will almost immediately turn itself off. The most annoying thing is that it turns my TV on the first time, but not off when it cuts itself off. So I have to manually turn my TV off so when I turn the console back
on, it won't shut it off.

2) Recently, within the past day or two, my when my console is on, my Kinect constantly turns off and on about every 5 seconds.

:)

EvilBuddyHolly · Jun 1, 2014

Xbox One Turning On

For some reason my new Xbox One keeps on randomly turning itself on. I have the power saver mode turned on and power it off completely when i turn it off. No Kinect, so that isn't an issue. Is my console haunted???

SuperbEmperor85 · Jun 1, 2014

Xbox one turning off randomly

Xbox one turning off randomly in the middle of play

DustinUssery · Jun 1, 2014

Sounds like it might be a power issue. The following link has some troubleshooting steps to follow and a quick link to the service center, towards the end, if needed:

support.xbox.com/.../console-turns-off-unexpectedly. Hope everything works out for you.

DustinUssery · Oct 31, 2018

Also, if need be, make sure it's well ventilated:
support.xbox.com/.../ventilation

DustinUssery

Sounds like it might be a power issue. The following link has some troubleshooting steps to follow and a quick link to the service center, towards the end, if needed:

support.xbox.com/.../console-turns-off-unexpectedly. Hope everything works out for you.

DustinUssery

Also, if need be, make sure it's well ventilated:
support.xbox.com/.../ventilation

Mister Beep

Have you checked out our Xbox One Kinect Troubleshooter page? Give those steps a go and
keep us posted!

King Street Run

I've unplugged my console and plugged it back in multiple times and it only fixes it temporarily. I'm about to take the kinect in for a new one. Also, when the kinect turns on and off randomly it always messes with my controller's connection to the Xbox.
As in: the control will be one, but will not function.

My Kinect has been turning off since I bought the xbox one 3 years ago first kinect I had to unplug whole system 2nd kinect I bought I had to unplug kinect from the back. Would turn on and off and stay off till I unplugged it and was sluggish with my voice
commands. When verizon fios upgraded me from a generation 2 router to a generation 3 router a few weeks ago both kinects work very well and never turns off or miss a voice command. It has something to do with the router.

LJrdn

I had the same problem: The Kinect on my XBox One would turn off randomly, sometimes multiple times a day. Unplugging the Kinect from the XB and then plugging it back in always turned the Kinect back on, but this is (obviously) not a fix.

Then it occurred to me that it might be a power issue. My XBox One and Kinect were plugged into an APC Back-UPS 1500. So, I plugged them directly into the wall outlet instead of the UPS and the problem went away! The Kinect hasn't turned off since.

I think it might be due to the way that the UPS handles power. I've since discovered that the APC Back-UPS line uses sine wave approximation, whereas the APC Smart-UPS line uses a pure sine wave. I just purchased an APC Smart-UPS (which is MUCH more expensive)
to see if that solves the problem.

So far, so good: no Kinect turning off randomly. We'll see if it fixes the problem long term.

Xbox One and Kinect randomly turning off