Xbox One "A" Button Suddenly Not Registering On System

Overdrummer59 · Aug 12, 2020

This issue just started the other day and is kind of getting annoying. The A button is not working on the system, when it's pressed it glows like it is about to open an app/game but then it doesn't open, it will only work when the button is pressed repeatedly
really fast. It isn't a remote issue because it happens with all of the remotes we have. We already tried a hard reset and unplugging the system and plugging it back in and it still isn't working. Has anyone had this issue before and can advise on how to fix
it or what we can do?

:)

XBF Ezra G

Hello Overdrummer59,

Thank you for your post. I understand you are experiencing an issue with using the A button on your controller for Xbox One. To further troubleshoot this issue, please try performing a

Factory Reset while keeping your games & apps installed.

Please let us know how this goes.

Overdrummer59

If I do the factory reset while keeping the games and apps, what else would be erased? I'm worried about completing a factory reset because I don't want to lose anything that's important.

Overdrummer59

So we went ahead and tried the factory reset and it didn't work, is there anything else we can do?

NoPawse

Hiya, I'm going to assume that you mean you registered the xbox one s for a warranty plan, if remotes are included in the plan then you must register them also.

if you mean register the remotes to the console either wire them directly to the system or hold the link button on both the console and remote (while both devices are on)

cheers,

-NP

maxen

Signing in again with the controller will typically rectify this.

Press the Home button, select your profile pic in the upper left and press A, then press A on "Choose this person" and often the mic will suddenly start registering that it is actually you talking and your party will hear you.

Xbox One "A" Button Suddenly Not Registering On System