Xbox one 360 games not connecting to xbox live

Pull up the Xbox 360 guide & there should be an option to connect to Xbox Live. Sometimes loading up the 360 games doesn’t always connect you to Live even tho the Xbox One is connected. Yea, its weird.

Hi there,

if you are experiencing issues connecting to Xbox Live then please try the steps on the following support pages:

Xbox 360:
https://support.xbox.com/xbox-360/networking/connection-solution

Xbox One:
https://support.xbox.com/xbox-one/networking/network-connection-error-solution

Both pages, will have several things to try to get it working.

When connection is working and if you have Xbox Live Gold then you can set up Cloud storage on the 360 and upload any save games to that, so the Xbox One (if you are using the same exact Xbox Live Account) can access those.

Keep in mind that only a selection of the 360 games are backwards compatible and that 360 and One versions of the same game might not be able to use the same save game.

Let us know the results

Hi there,

if you are experiencing issues connecting to Xbox Live then please try the steps on the following support pages:

Xbox 360:
https://support.xbox.com/xbox-360/networking/connection-solution

Xbox One:
https://support.xbox.com/xbox-one/networking/network-connection-error-solution

Both pages, will have several things to try to get it working.

When connection is working and if you have Xbox Live Gold then you can set up Cloud storage on the 360 and upload any save games to that, so the Xbox One (if you are using the same exact Xbox Live Account) can access those.

Keep in mind that only a selection of the 360 games are backwards compatible and that 360 and One versions of the same game might not be able to use the same save game.

Let us know the results

The games are all digitally owned in my library. There are no discs. I had no troubles with this on my original Xbox One that recently broke and required me to buy a new Xbox One S. The emulator I am referring to is the internal emulator that all Xbox
Ones run when playing a 360 Backwards Compatible game. When I install a 360 game and try to run it on my Xbox One S, the game will load HOWEVER I cannot connect to Xbox Live while in the 360 emulator. Due to a recent troubleshooting that suggests uninstalling
the game and clearing 360 cache and profiles, I would need to redownload my xbox live profile for the 360 emulator ON the One S. Since the emulator WON'T connect to Xbox Live, despite my Xbox One S BEING connected to Xbox Live, I cannot download my profile
and therefore cannot play and save my progress. I've tried with multiple games but they all give me the same issue of being "unable to connect to xbox live". I've tried all of the Mass Effect games, the Dragon Age games, Star Wars: The Force Unleashed games,
Banjo-Kazooie, and Fable series of games and NONE of these will allow me to connect to xbox live.

I got an Xbox one sitting right beside my Xbox 360 and they're both connected with an wired ethernet connection my Xbox one no problem connecting to Xbox live with the same gamer profile that won't connect on my Xbox 360 to Xbox live what the f*** is going
on