Xbox One 12month Gold subscription not working

I didn't receive a code either and have purchased a 12month gold subscription.

Hello David McKenna,

Thank you for your post. When you redeem an Xbox Live Gold pre-paid code with an active Xbox Game Pass Ultimate subscription, the time will be converted. For information on the amount of time converted, please visit this page:

Game Pass Ultimate FAQ.

I hope this helps.

It would be converted to Ultimate at a rate based on price rather that time. So it would add 4 months of Ultimate to your existing time (12 months of Ultimate is the same price as 4 months of Gold). If you want the full 12 months, you would either need
to cancel your current subscription or wait for it to end and then add the card when your Ultimate is over.

I bought the 12month gold subscription, an i bought them at a game stop in NA, when they came here where i live, i used it, but it didn't work, i tryed it more than once, and nothing..

No, That is not what i want to do, Or trying to do!

My 12month subscription was bought with my sisters credit card, But she just recently got a new credit card. So the credit card that my 12month subscription is under is no longer in use. So my question is, Should i edit my payment options and add the new
credit card info for my 12month live subscription? Because right now my 12month sunscription is under her old credit card that is no longer in use.

But i also have auto renuall OFF, But is it okay it i just continue to use my 12 months with the old card info in my xbox? I dont buy anything with it, It's only for my 12months gold. So should i just let it expire than change the card into with the new
card?