Xbox onde desligando! (Xbox where shutting down!)

Hey there diego,

Sorry to hear you are running into this problem, I would advise taking a look at the support article for

Troubleshooting Xbox One unexpectedly turning off.

If you are still running into problems after troubleshooting and trying a wired connection (if wireless at the moment) then the console might have to be serviced.

I hope this helps!

Hello Raphaelloss,

Thanks for posting on the Xbox forums. We understand that your Xbox One is turning itself off when you run games or applications. Is your console enrolled in

the Xbox Insider Program? We have a support article that provides troubleshooting for an

Xbox One unexpectedly turning off. Also, we recommend making sure the console is plugged directly into a wall outlet. Be sure to let us know the results
Raphaelloss!

i'm having problems since the end of january, my xbox shuts down on its own, doing simple things, looking at the store, changing the settings, playing, even doing nothing, some games in which it shuts down are GTA V, Minecraft, State of Decay 2, among others,
in sea of ​​thieves for example I played for hours and he did not switch off. A curious case is the game Sword Art Online, which in the early days worked normally but after a while, when I entered the game and pressed start on the start screen the game simply
closed, unlike the others the console was still on, but I didn't I could not play at all, I tried to open the game with another profile and everything went smoothly. My friend tried to play the game with my profile on his Xbox and the game closed again.
The problem is not at the source I have already tested with another one, it is not the socket, the console is well ventilated and it is clean, it never fell, and it is not the internet, the only thing I can think of is the profile, I would like to know if
anyone has been through this, and if they managed to solve the problem, I would appreciate it if you helped me. I'm Brazilian so my English can seem confusing, I used the translator.

estou tendo problemas desde o final de janeiro, meu xbox se desliga sozinho, fazendo coisa sinples, olhando a loja, mexendo nas configurações, jogando, até mesmo sem fazer nada, alguns jogos em que ele se desliga são GTA V, Minecraft, State of Decay 2, entre
outros, em sea of thieves por exemplo joguei durante horas e ele não se desligou. Um caso curioso é o jogo Sword Art Online, que nos primeiros dias funcionou normalmente mas depois de um tempo, quando entrava no jogo e apertava start na tela de início o jogo
simplesmente fechava, diferente dos outros o console ainda continuava ligado, mas eu não conseguia jogar de jeito nenhum, tentei abrir o jogo com outro perfil e tudo ocorreu normalmente. Meu amigo tentou jogar em seu Xbox o jogo com meu perfil e o jogo fechou
novamente. O problema não é na fonte eu já testei com outra, não é a tomada, o console está bem ventilado e está limpo, nunca caiu, e também não é a internet, a única coisa que eu consigo pensar é o perfil, gostaria de saber se alguém já passou por isso, e
se conseguiu resolver o problema agradeceria se me ajudasse. Sou brasileiro por isso meu ingles pode parecer confuso, usei o tradutor

Fala amigo blz?

dizae, conseguiu resolver o problema do Xbox?

pois tenho um xbox X e recentemente começou apresentar um problema parecido.. na maioria dos jogos o cooler acelera mais que o normal e o mesmo acaba desligando. Moro em Londres, nao tenho problema com aquecimento.

Unfortunately I tried to do these things but none of them worked, but thanks, I didn't expect the support to be active until those hours

Hi KILLER GERHARD,

Thanks for your post. I understand you are experiencing an issue with your Xbox One randomly powering off when you are playing games. To troubleshoot this, check out this article:

Troubleshoot Xbox One Unexpectedly Turning Off.

I hope this helps.