xbox on windows account is different than account on the console

eztarget219 · Jun 21, 2017

My gamertag was changed on my xbox, but my windows 10 xbox account is still my old gamertag so all my achievements and everything are not showing up on windows How do I change this?

:)

jawest78 · Jun 21, 2017

LICENCE TRANSFER ATTENTION! please read to whom may have the athority to undergo the tactical operation

That's only true if you are purchasing content on more than 1 console and attempting to play the content on a different console with a different account.

Licenses on the 360 are granted to both the purchasing account (can be used on any console as long as you are connected to Xbox Live) and the purchasing console (can be used by any account on that console). The license transfer process moves this console
license.

Is there a reason you are using more than 1 account on more than 1 console? Maybe with a little more detail, we can help a little better.

SledgeFist · Jun 21, 2017

Two different accounts - Help!

Hello, I have one account for Xbox Live and another for my Windows 10 Desktop. Is there any way to combine these accounts? On windows 10 I can sign in to the xbox app with my Live account but the Windows Store app uses the Windows 10 account. The issue
is that the Xbox Anywhere games won't be available on Windows if I purchase on my Xbox One since the accounts are different.

There has to be a way to merge the accounts, right?

Catherine Cus. · Jun 22, 2017

Hi,

Game achievements and progress are associated to the Microsoft account used to play the game. Changing the gamertag shouldn’t affect your achievements as long as you’re signed in with the same Microsoft account. One possible reason as to why you’re encountering
this issue is due to synchronization issues with the device and the Xbox Live server. To verify that your device is synchronized with Xbox Live, kindly check the progress of your achievements online. Refer to the steps below:

Sign in at Xbox.com.

Select your profile icon in the upper-right corner, and then select Profile.

Tap or select Achievements.

We also suggest resetting the Xbox app from the Settings menu. This can help resolve corrupted Xbox app data. Here are the steps:

Click Start and click Settings.

Select System.

Select Apps & features.

Find the Xbox app and click Advanced options.

Click Reset.

Restart your device so that the changes can take effect. Launch the Xbox app and check if the same issue occurs.

Keep us posted with the progress. We’d be glad to further assist you.

Catherine Cus.

Hi,

Game achievements and progress are associated to the Microsoft account used to play the game. Changing the gamertag shouldn’t affect your achievements as long as you’re signed in with the same Microsoft account. One possible reason as to why you’re encountering
this issue is due to synchronization issues with the device and the Xbox Live server. To verify that your device is synchronized with Xbox Live, kindly check the progress of your achievements online. Refer to the steps below:

Sign in at Xbox.com.
Select your profile icon in the upper-right corner, and then select Profile.
Tap or select Achievements.

We also suggest resetting the Xbox app from the Settings menu. This can help resolve corrupted Xbox app data. Here are the steps:

Click Start and click Settings.
Select System.
Select Apps & features.
Find the Xbox app and click Advanced options.
Click Reset.
Restart your device so that the changes can take effect. Launch the Xbox app and check if the same issue occurs.

Keep us posted with the progress. We’d be glad to further assist you.

HomegrownSilky

You cannot merge two different accounts into one. You can upgrade the offline account on your xbox to a gold account (using a different email than the the one you used for the windows phone) and then factory reset your phone and you will be able to use
the login info from your new gold account.

jawest78

That's only true if you are purchasing content on more than 1 console and attempting to play the content on a different console with a different account.

Licenses on the 360 are granted to both the purchasing account (can be used on any console as long as you are connected to Xbox Live) and the purchasing console (can be used by any account on that console). The license transfer process moves this console
license.

Is there a reason you are using more than 1 account on more than 1 console? Maybe with a little more detail, we can help a little better.

fredgiblet

Yes they can, you can remove your account from it under My Account on the website here. Using "Remove my profile from all Xbox 360 consoles".

XBF Leo G

Hello HappyWunjo,

Thank you for posting on the Xbox forums. We understand that you are interested in learning how you can sign in to Microsoft Sudoku with a different Microsoft account. Are you able to sign in to a different account in the game if you log out of the
Microsoft Store App and sign in with the correct account? Also, we have
a support article explaining how to sign in to the Xbox Console Companion App with a different account. After signing in to the Xbox Console Companion App with a different account, go ahead and try launching Microsoft Sudoku. Be sure to let us know the
results!

xbox on windows account is different than account on the console