Xbox official support == useless || Need help(TLDR at bottom)

Hi, thanks for visiting Xbox Support! I'm Vikki B. .

8:41 am


Me

hi vicki

8:41 am


Me

vkki*

8:41 am


Me

vikki*

8:41 am


Me

(i'm tired shhh)

8:41 am


Me

okay so the issue in case it didn't inform you is that i can't play forza 7 on my pc, it opens then closes immediately.

8:42 am


Vikki B.

Hi! To whom do I have the pleasure of chatting with today?

8:42 am


Me

i'm unable to uninstall the game as there is no option to uninstall, and this is kris. account == (removed)

8:42 am


Vikki B.

Nice meeting you, Kris:0

8:43 am


Vikki B.

May I know when was the last time that you play this game without any issue?

8:43 am


Me

2 days ago

8:44 am


Vikki B.

Is this a disc or digital game?


8:47 am

Me

digital

8:47 am


Vikki B.

Have you tried it on your Xbox console?

8:49 am


Me

dont own a xbox console.

8:49 am


Vikki B.

What were you doing the last time you played? (Races, driving around, designs, tunes, etc...)

8:51 am


Me

races

8:51 am


Vikki B.

Have you attempted to import anything from previous titles before?

8:52 am


Me

no

8:52 am


Vikki B.

Were you presented with a "Sync" notification?

8:52 am


Me

[b]no the game just crashed randomly

8:53 am[/b]

[b]
Me

[b]no error nothing

8:53 am[/b]

[b]
Vikki B.

[b]Alright! What OS version are you on?

8:53 am[/b]

[b]
Me

[b]1703 windows 10 pro

8:53 am[/b]

[b]
Vikki B.

[b]Thank you for that information.

8:54 am[/b]

[b]
Me

[b]why isnt it giving me a uninstall option

8:54 am[/b]

[b]
Me

[b]that would be the easiest fix would be to uninstall it

8:55 am[/b]

[b]
Vikki B.[b]

I wanted to apologize with this inconvenient. We are actually receiving number of reports for this issue, I wanted to apologize with this inconvenient. We don't have any news yet on when will the specific services be back. Usually, it takes 2-3 hours to get
this fixed but it may take until the day depending on the issue with the servers. We are aware and investigating the recent issue of users games starting from scratch on both Forza Horizon 3 and Forza Motorsport 7. If you have had this issue, please PM NitroGlitter
or email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** with the following information.

8:55 am[/b]

[b]
Me

[b]you misunderstand my issue.

8:55 am[/b]

[b]
Me

[b]my issue isn't that the game is starting from scratch

8:56 am[/b]

[b]
Me

[b]its that MY GAME WONT **** LAUNCH

8:56 am[/b]

[/b]
[b][b]Vikki B.[b]I

know where you are coming from.

But no worries, I am sure this will be fixed immediately as our engineers are already doing extra miles to clear this one. Our team is currently tracking this down and working for a fix with this issue. For the meantime, I have the link that may help you with
your concern. [url][URL="https://forums.forzamotorsport.net/turn10_postst113057_Game-starting-from-scratch---Updates-and-request-for-information.aspx"][RESOLVED] Game starting from scratch - Updates and request for information. (12/18/17) - Forza Motorsport Forums[/URL][/url]

8:58 am

TLDR support is useless and can't read, any of you guys having the issue where forza 7 closes IMMEDIATELY after launching it from the store or from the xbox center?? also there is no option to uninstall the game for me, any work around, tried deleting it doesn't
allow me even though i'm a admin on my pc, on either of my two profiles i have available on my pc.[/b][/b][/b]

[/b][/b][/b][/b][/b][/b][/b][/b][/b]

:)

 

Useless Xbox Support Group

I would recommend starting with our Can't Purchase sticky (forums.xbox.com/.../32.aspx) and see if anything there helps you. If not, post back here with the requested
info at the bottom of the sticky. Thanks!

 

useless support.

Sorry for your issues. What you don't realize is that many of us are just gamers like yourself. We are not paid to answer questions. Many of us are here to answer your questions based on the best advice we have to give you. While I understand your frustration
I felt that you need to understand how this system works for the most part. We help the best we can and honestly if an issue is above our help then someone for MS jumps in or the option to call MS directly is always available. Again I am sorry for your frustration
but hopefully this sheds a little light on your problem.

 

meh i found my own work around finally, i had to go in and activate the system administrator that has access to EVERYYYYYYYYTHIIINNNGGGG without having to "grant" permissions, and then i deleted the entire app store from my pc, including the install on the
forza......still that rep was rediculous......now i will reinstall and play thankfully...