Xbox not working over wifi

Hey gahilble,

Thanks for using the Xbox Support Forums.

I'm sorry to see you're facing issues with your connection speed on Xbox.

May I ask, where exactly are you noticing that your connection is slow?

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Giovanni, how are you today? Hope you're well.

Giovanni, you can actually remote play from any network you want.

Try this on your console:

First, clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for it to turn on, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account. Make Sure to know all passwords and email addresses of your accounts, you will need to log then back in.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asked to pull settings from an old Xbox, choose no, thanks

5. You will have to log in to your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves

Then, go to your settings > devices and connections > Remote features > Enable remote features.

Hi,

that procedure does not work. Nothing happens if I start my xbox then press the power button for 10 secs. It just shutdown.

Edit:

I reset the console from Settings -> console info -> reset, keeping my games and saves.

Remote play is already enabled. I try with my mobile connected to the same wifi and it does not work.

I switch to 5G network and remote play works again.

And then, test it again on your phone.

I definitely ran into that problem. I had the xbox connected via wifi and just couldn't get it to work, but as soon as plugged in the Ethernet cable and connected it that way, it worked pretty much instantly. I never was able to get it to work over wifi.