Xbox not video not showing for Samsung Q90R sound bar

JohnDombrosky · Feb 3, 2020

I have a samsung q90r sound bar and q80 Tv with all the right setting but since i need to run the “to tv” cable to my sound bar so i can play dolby atmos content, they two devices wont work together. Unsure if its an xbox or sound bar issue. However the
sound bar works great when I play atmos content from the TV directly via Netflix and Disney plus. Any suggestions ?

:)

ArminatorX

Are the Netflix and Disney Plus Apps installed on the TV itself (so the TV is the actual sound source), or are you using an external device for these Apps (like a Fire-TV Stick or other set-top box connected to the TV)?

You might have to contact Samsung support, so they could tell you if it's possible at all to get Atmos returned to the sound bar from an external HDMI source.

Since it costs an additional license from Dolby to return Dolby from an input to another output device, some TV makers won't allow certain audio signals to go from an external input to a soundbar or audio receiver, and only have sound that is produced by
the TV itself go to an external audio system.

ngocphi

Typically you dont run hdmi out to soundbar unless you arent runing 4k or want to deal with latency

Best way to do what you want is a all devices direct to tv

If your tv has hdmi out then use it

But most likely not so digital optical out this reduces latency and graphical errors

More devices in a single chain is not good especially when you are pushing out Hdr content

Robby Sayles

Hello,

Try these steps and see what happens, here's the link : https://beta.support.xbox.com/help/hardware-network/display-sound/choosing-speaker-audio-output.
Good Luck!

atmos_frustrated

Recently acquired the Samsung-Q90R soundbar supporting Atmos. Have everything set up, but as soon as I select Atmos as the encoding on my Xbox, no sound at all. Works fine with Dolby Digital and DTS. Never had a working setup before this update, but I can't
get Atmos to play any sound at all.

Wondering if I have to take the Q90R back... it sounds great even without the Atmos, but this is supremely frustrating.

Loengard248

This is super frustrating and I can only encourage anyone to cancel their Game Pass subscription until this issue has been officially acknowledged and will be fixed. I also have a Samsung TV (Q90R) but wouldn't know whether this is Samsungs or MS fault. Surely they should get together and investigate the issue however.

There is even a second thread on the Hardware and Network forum... It seems this is a widespread issue. Link

Xbox not video not showing for Samsung Q90R sound bar