Xbox not turning on

xxBOOMxSELECTxx · Jan 20, 2014

My xbox one was working fine up until yesterday. I started having trouble with it saying the hdmi cable wasn't plugged in. I checked it and unplugged the cable and plugged it back in. It still wasn't working. I decided to let it sit overnight. When
I came back to my console today it just wasn't turning on. I tried unplugging everything and plugging it all back in but it just wont turn on, not through voice or the button. Can anybody help me fix this problem.

:)

Kung Fu Spoon · Jan 20, 2014

Xbox Not Turning On!

The first step I would suggest is to identify where the problem is. It sounds like it could be either the power supply or the console itself. So if you have a friend with an Xbox you could try using their power supply with your console, or your power supply
with their console.

You should also check the No Power Troubleshooter to make sure you've tried all the solutions for your particular situation.

If it's the power supply then you can just replace it, if it's the console you may want to look at getting it repaired at the below link though if it's out of warranty you may need to pay, otherwise you may have to replace that unfortunately. Service
My Xbox

legobomber9 · Jan 20, 2014

Xbox Not Turning On

Its not giving me a signal but it's on.

PrimitiveMeat · Jan 20, 2014

Are you sure its getting power to the unit?... Is there no lights on anything?.. if not, Sounds like a power supply issue or a bad box thus a call to exchange or if time return for exchange at retailer.

Also assumed you tried to hold down power button for 8-10 seconds also (soft reset) - Good luck to you!

NaZoooom

Hi TEEZYdennis,

Sorry to hear that you are having issues with your Xbox. Is it safe to assume it is an Xbox One?

I suggest a reset of the console via the troubleshooting screen to get you back to a factory reset.

To access the troubleshooting screen use these steps:

Unplug the network cable if you're using a wired network connection.
Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
Wait 30 seconds, and then plug the power cord back in.
Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press theXbox button on the console.
Continue holding the BIND and EJECT buttons for 10-15 seconds.
Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

From there you can reset your console.

Hope this helps and do keep us posted.

Miss Ghidorah

Hi there,

Sorry to hear you're having trouble turning on your Xbox One. Let's have you go through the No Power troubleshooting article if you haven't already. If that doesn't help,
unfortunately you'll want to consider reaching out to the Online Service Center to explore having your console repaired or replaced. I know it's not ideal, but that is definitely not normal behavior for an
Xbox One.

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Mister Cerb

Awesome job figuring this out Barzie! Well done!

I'm glad you got it sorted! Game on and let us know if you have any other questions! =)

TA Barzie HD

I finally got my hands on a new power box/brick(?) and this was the problem.

Kung Fu Spoon

It definitely sounds like it could be the Power Supply then. Like I said try to borrow a friends to see if the console works, and if it is the Power Supply I would strongly recommend buying an official one, an unofficial one may be cheap but it may also
damage your console.

Xbox not turning on