Xbox Not switching on

Hello Brennen,

If you were unable to get the survey for the extra switch, there is no way to become eligible. You will just have to wait until a later time and try again.

Thanks,

Brad

I have waited 20 or 30 minutes to fix this problem

I haven't used them but it says i have

Customer support can’t offer additional switches. If you’ve made five home Xbox switches for the year and need assistance, select Help when you see the message Can’t make this your home Xbox. You may be eligible to receive an exception. If you aren't given a survey, then you'll have to wait the year for your limit to reset on its own.

Hi there

The reason why it would of made a new account, is due to being on a different platform it will be automatically using his xbox account. You can log in at the epic games website, to his switch account. You may follow the steps provided here at Account
merging

There you will see how to link accounts. But definitely sign in on his primary account, being his switch account. And once logged in under settings there will be a list of options to link. You'll most likely need to sign in his xbox account to link it.