XBOX not recognizing paired controllers. XBOX app on TV

Discus and support XBOX not recognizing paired controllers. XBOX app on TV in XBoX on Consoles to solve the problem; I am using the Xbox app on my Samsung neo qled TV. I have paired two Xbox Elite controllers successfully to the TV. When I open the XBOX app, XBOX does... Discussion in 'XBoX on Consoles' started by Jerry 8995, Sep 2, 2022.

  1. Jerry 8995
    Jerry 8995 Guest

    XBOX not recognizing paired controllers. XBOX app on TV


    I am using the Xbox app on my Samsung neo qled TV. I have paired two Xbox Elite controllers successfully to the TV. When I open the XBOX app, XBOX does not see the two paired controllers and asks me to pair a controller. I have removed and re-paired the controllers 4 times. I have deleted and reinstalled the XBOX app with no success. Any ideas out there?

    :)
     
    Jerry 8995, Sep 2, 2022
    #1
  2. Jerry 8995 Win User

    Xbox Elite Series 2 controller connects to Samsung frame TV, but does not work to control any functions on screen

    Joe, I have solved this issue. Go here: https://apps.microsoft.com/store/detail/xbox-accessories/9NBLGGH30XJ3 and download XBOX accessories app. Then with a USB type C, which is what I use for my Samsung phone, connect your controller to your PC/laptop and open the app. The app will notify you that you need to update your controller. After the update I deleted all pairings between the controller and TV and started a new pair. At first the TV would recognize the controllers and give the message "need pairing" but the TV wouldn’t pair the controller. I did a hard reboot on the controller and a reboot of the TV and paired again and voil there was the controller paired to XBOX. I hope this works for you
  3. Ricardo Lechuga Win User

    XBOX not recognizing paired controllers. XBOX app on TV

    I understand that you still have the issue, could you please let me know what Samsung support told you?

    Also you didn't mentioned the manufacturing year of your TV
  4. Jerry 8995 Win User

    XBOX not recognizing paired controllers. XBOX app on TV

    My TV runs samsung proprietary operating system called Tizen OS. Yes the controllers and the TV and the APP are compatible
  5. Jerry 8995 Win User

    XBOX not recognizing paired controllers. XBOX app on TV

    I think this might be a Samsung issue. They are researching for me now. I'll let you know and thank you for your assistance
  6. Ricardo Lechuga Win User

    XBOX not recognizing paired controllers. XBOX app on TV

    Could you please let us know the manufacturing date of the Tv please

    Also, you already updated the controller trough a Pc or Xbox?
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XBOX not recognizing paired controllers. XBOX app on TV

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