Xbox not recognizing full 4K capabilities through 4K AV receiver

Hi David,

Thanks for reaching out to us here on the
Forums! I moved your post into a new thread so that we could tailor our support specifically to you! Please detail the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We
understand this has been frustrating and want to help as best as we can.

Thank
you!

This is most likely caused by the receiver. What video mode is your receiver in? On a Yamaha I believe it must be in Mode 1. Pure Direct is not what you are looking for.

Power off the receiver. Press and hold the straight button and turn the receiver back on. When the menu comes up toggle right until you get to 4K mode. If not in Mode 1 toggle it on. Power off the receiver, then power everything back up and check your 4K
status on the xbox again.

Hope this helps.

Please I got a pioneer vsx 1130 k and is in video pure mode, how do I change what you are saying in my receiver, thanks in advance.

Make sure your other HDMI cables are at least version 2.0.

I would have said that the problem is almost certainly a lack of HDCP 2.2 in your television but the fact that you say your Roku will display this content kind of weirds me out. I still lean towards that being the problem and if so would suggest an HDCP
stripper. The problem is that those strippers can be kind of pricey (mine cost around $250 USD) and that I don't have significant confidence that this will resolve the issue. I'm sorry I wish I had a better answer.

I have a Hisense 65" K680 TV, which is a 2014 model. It doesn't support 60Hz or HDR but does support 4k at 50Hz, 30Hz, and 24Hz, which I have checked along with 4k in the Advanced Settings. Whether directly connected to the TV or through the receiver, it
doesn't pass setting it to UHD for the resolution but it doesn't appear that the XBOX One S even sends out a 4k signal to the TV. Between a Roku 4 and Zidoo X6 Pro Android box, both of them display 4k just fine directly connected and through the receiver.


The Hisense TV doesn't have a way to set the resolution of the input because the TV detects the signal being sent out by the source and adjusts to what it needs to display. When I change the resolution on the Roku 4 from 1080p to 4k, the TV flickers and
then changes the resolution to 4k and the same applies with the Android box. However, the XBOX One S doesn't seem to do this. I have tried a 4k video file on all 3 but the XBOX One S is the only thing that won't play it. I don't have a UHD Blu-Ray to try
and don't have another 4k TV to try it on. Netflix, Prime Video, and Vudu show no 4k content through my One S but I can see and watch those through the Roku 4 without any issues.

I was curious about the receiver thing to see if maybe there was something else I could try to at least get the One S to play Netflix, Prime Video, and Vudu on the 4k TV so I could keep the Roku 4 in the bedroom on the 1080p TV in there.