Xbox not pairing

And it will not pair with the Xbox. It won’t stay paired unless it’s plugged in.

Hi thanks for replying. I cant acctually pair the controller with the xbox. I pressed both pairing buttons but it won’t pair as the controller light stays black

To the left of the ear piece is a pairing button just like the controllers. You click the xbox pairing button than the pairing button on the ear piece. It is all in one.

Looking at the guide it says thus:

"The Xbox Wireless Controller that comes with Xbox Series X|S includes a feature that allows for quickly switching between a paired Bluetooth device and an Xbox console or a PC using Xbox Wireless. If the controller is connected to a Bluetooth device, double-press the Pair button and the controller will immediately switch its connection to the last Xbox Wireless connection it was paired to. Then, to switch back to the paired Bluetooth device, press and hold the Pair button to start pairing mode".

This only works between a the controller paired to a PC with Bluetooth or another PC or Xbox paired via the proprietary 'Xbox Wireless' protocol. So, if you're using an Xbox Adaptor on your laptop and also own an Xbox you can only pair it to one of them. If you want to quickly swap between console and PC you'll have to use Bluetooth on the PC.

It's the same issue you'd get if you owned two consoles, you can only pair a controller to one console.

Hi guys I've figured it out... with the xbox switched on turn the headset off then hold the power button till it trys to pair again and it pairs to nothing. Boom bluetooth ready. It works then when you want xbox audio pair it as it was new.