Xbox not linked to my Account even though I signed in

legaem · Sep 14, 2021

Hello, I just bought an Xbox Series X and it came yesterday. I set it up, logged in with my Microsoft Account, and bought a key for Assassin's Creed Unity and Halo: The Master Chief Collection. Redeemed the Assassin's Creed key through my Xbox, worked just fine. Then I was away from home and tried to redeem the Halo Code through the Microsoft.com website, it worked. Now I am home again, and trying to install Halo on my Xbox, but if I open the Game in the Microsoft Store, it acts like I never bought it. Looked at the Order History, it's the same Account I bought Unity from, which works on the console. Went to the Halo page in the Store on my phone and it says I own the game, but when I try to install it to my console through the page, it says there is no console linked to my account, and that I need to sign in on a console to link it with the account. But I already did that. Please help!!!

:)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and then locate the game that you just redeemed, once you see the order click the game icon, it will redirect you on the game’s product page, once you’re there scroll down then check “Available On”. You’ll see if it’s for Xbox or PC.

You may have get the wrong version of the game since you have check and validated the game.

Francia J.

If I may ask, where did you purchase it? You may need to get it replaced since it was a game code we can't request a refund through Microsoft.

legaem

It says it's for PC, but that's ****, since I bought the game key for xbox.

Sodangidni

Hello, RLansiquot2028. I'm Arturo, a community user like you, and I'll be glad to provide assistance with this today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, I find it appropriate to ask if you could share more details about your inquiry.
For example: Do you want to link a different Microsoft account on Minecraft or Sea of Thieves for PlayStation or where, etc.?

The more information you provide about your concern, the better we can assist.
Feel free to share screenshots if needed; just make sure to hide personal information.

Thanks for taking the time to share more details.

Regards,

Arturo.

DestroyerSamus

Yes I still have gold, I recently upgraded to game pass premium though, not sure if that affects it. I can't download it from my xbox since its not there. But when I try from the Microsoft store on my laptop it says I don’t
have any applicable device(s) linked to my Microsoft account even though I'm signed in the same account that's on my xbox

Xbox not linked to my Account even though I signed in