Xbox not identifying adults. Two adult accounts have been set up.

When our son tries to sign in it says "ask your parent to give you permission to finish getting set up." It prompts him to choose an adult, but when you click that, our adults accounts do not show up.

There are three accounts in total, two adult, one child. The info I gave previously was from my adult account.

I'm just checking his child and our adult statuses.

My account is Adult and his is Custom (Child setting interfered with his gaming).

The way this is supposed to be set up is that you have a child account and an adult account. The child account is a separate account but it cannot act independently of the adult account. From the adult account you can set purchasing permissions and even
set a monthly allowance that will not be exceeded. You can also set restrictions on what you child views or sees and how they can pick friends.

The problem is that most of the time when these accounts are set up, parents do not create a child account, they just set up an adult account for the child, and we cannot set permissions on an adult account.

The only thing you can do with an adult account is remove any payment methods and add gift cards to the account as needed. That way when the money is gone its gone.

Unfortunately, the "adultness" of an account is determined by the date of birth that you entered, when you created the account.

Not even a parent account can set your account to "adult". They can only set up online and privacy settings "as if" it were an adult account, but it still is a child account, with some restrictions (like adding a custom gamerpic).

So you really have to wait until your Account becomes a "real" adult account after it reached legal adult age according to the birth date entered.

This is April 2020 and this service has been available for several years.

I have been trying to get my grandson who is on a Nintendo Switch to be able to connect to my realm so he can play with me when he is at home.

There are a ton of tutorials on how to change his settings to Join Multiplayer game and You can create and join clubs. This is supposed to be able to be set up by a parent or adult in the family.

Yet absolutely nothing shows those two settings for an adult to set up for a child in Microsoft Family or Xbox Live. The grandson has a account on Xbox live as do I and his mother.

Still will not let us change those two settings. Always shows he does not have permissions.

Really hard to believe this is so complicated.

Al Sharpe