xbox not functioning

Discus and support xbox not functioning in XBoX on Consoles to solve the problem; When I turn on my xbox it goes to a black screen that says Something went wrong on the top... I attempt reset, power down and nothing changes it. What... Discussion in 'XBoX on Consoles' started by CognacTony83, Apr 21, 2021.

  1. CognacTony83
    CognacTony83 Guest

    xbox not functioning


    When I turn on my xbox it goes to a black screen that says Something went wrong on the top... I attempt reset, power down and nothing changes it. What can I do?

    system error: E102 000000C01 80070003

    :)
     
    CognacTony83, Apr 21, 2021
    #1
  2. Just a Volunteer Win User

    xbox not functioning

  3. Francia J. Win User

    Xbox function

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    You need to sign in to https://account.xbox.com/settings and make sure that these settings are set to “allow”.

    You also need an Xbox Live Gold subscription.

    [​IMG]
  4. CognacTony83 Win User

    xbox not functioning

    Thank you for your response/ I can not do any of the steps you suggested. When I do power reset it brings me back to the same screen. I cannot access any menus on the game.
  5. F4R RAYDEN Win User

    xbox not functioning

    Have you checked the cable from the console to tv
  6. XBF Meryem R Win User

    xbox functionality

    Hello @JamieRedmond, I hope everything is going well for you!

    

    Thank you for reaching Microsoft Xbox Forum support.

    I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

    According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

    The following troubleshooting step will help you clear out your MAC address:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
Thema:

xbox not functioning

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