Xbox not enforcing Family Safety times and limits

GSCameron · Mar 26, 2023

HI.

I have used Family Safety for a while now and it has been great. I have two kids, each with accounts that they use on both an Xbox S and two laptops. Both time limits and time of day restrictions worked great. The Xbox was reset one day and we had to start setup again. Since that day the reporting of the kids online presence, time and restrictions has not worked on the Xbox. It still works on the laptops. I have reset the Xbox, re-added the accounts to no avail. When the kids accounts are added they do not install like a child's account yet when I try to change settings on the Xbox the account still reflects child settings. The only thing that does work is if I set their time to zero they are logged off. The Xbox does still show as a connected device under Microsoft Family Safety.

Any help?

:)

Rostom L

Hi there!

Based on your issue description, there's nothing wrong with your Family Safety settings as it works fine on PC and the issue happened only after you reset your console. In my opinion, it's most likely a bug on Xbox system.

Our work around here is to try to remove the Xbox console from their accounts' devices list on https://account.microsoft.com > Devices, using their own account on the web then set it up again.

If it didn't work, I recommend that you report it or file a bug directly to the Xbox team via the Report a problem app. Check the complete guide here https://support.xbox.com/help/account-profile/m....

MoeZArts

Hi matthewMcCooe,

Here is the step by step guide on managing/adding members to a family account
https://support.microsoft.com/en-us/help/12417/microsoft-account-add-members-to-family

To manage privacy and online safety for the child's account
https://support.microsoft.com/en-us/help/4482922/xbox-one-online-safety-and-privacy-settings-for-parents-and-kids

To set a screen time limit
https://beta.support.xbox.com/help/family-online-safety/online-safety/set-screen-time-limits

You can find more information about family settings that the parent can change for the child's account here

https://beta.support.xbox.com/help/family-online-safety/browse

NaZoooom

Hi ConcernedGma

Check out this Set screen time limits for your family support page that will help you set screen times.

Hope this helps

XBF Ihssane Z

Please access Set screen time limits for your kids on Xbox | Xbox Support to set an automatic timer for you console.

Fos

Check About the core family safety features of Xbox One and

Set up screen time limits for your child for more ways to limit playtime on Xbox.

Xbox not enforcing Family Safety times and limits