Xbox not doing anything.

Hello Harvey Morris,

If you are still having issues please contact our live support team.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Thanks!

I had already tried updating info and clearing the cache (five times). I finally managed to purchase the game after my parent found a way to disable "Ask for permission before buying" in the family app. Now I just have to figure out why my parent can't log in to the 360.

You should probably do that thing where you close the forum post so nobody else can comment, because I don't know how to do it.

Hello Harvey Morris,

Thank you for posting in the Microsoft Community.

I can see that you're experiencing issues with purchasing games on your Xbox 360. Based on the error code 80182300, it seems that there may be an issue with your payment method or account balance. Here are some steps you can try to resolve the issue:



1. Make sure that your payment method is up to date and valid. You can check this by going to account.microsoft.com and selecting "Payment & billing" under your account name.



2. Try clearing your Xbox 360's cache. To do this, go to Settings > System > Storage > Clear System Cache.



3. If you're still having issues, you can contact Xbox Support for further assistance. They may be able to help you troubleshoot the issue and find a solution.



I hope this helps! Let me know if you have any other questions or concerns.

Hello CthulhuRlyeh 3D,

Thank you for posting on the Xbox forums. We recommend completing a soft factory reset. This factory reset will keep all games and applications installed on the console, but it will remove all the profiles as well. Therefore, the email address and password
of those accounts must be known before this step is taken. Normally, you would initiate the factory reset through the settings. Since you are unable to access the settings, you will need to complete the soft factory reset through the Xbox Startup Troubleshooter.
We will provide instructions on how to access this section of the console. Be sure to let us know the results!

How to access the Xbox Startup Troubleshooter:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, then plug the power cord back in.
3. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
   Note The Xbox One S All-Digital Edition does not have an
   EJECT button. You can bring up the Xbox Startup Troubleshooter on this console by holding only the
   BIND button (steps 3 & 4) and then pressing the Xbox button
   .
   
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

Hey Steve -

If you haven't yet, definitely try giving your Xbox One console a >>power cycle<< to see if that helps. If that doesn't work, the next thing I'd recommend trying is
to >>factory reset<< your console while keeping your games and apps.

Give those a shot and let us know if either step helps!