Xbox not detecting external hard drive

Discus and support Xbox not detecting external hard drive in XBoX on Consoles to solve the problem; Hi. I hope someone can help. My 15 year old son went to play his xbox this morning and it wouldn't detect his external hard drive. My PC picks it up.... Discussion in 'XBoX on Consoles' started by ang3l1z, Dec 18, 2019.

  1. ang3l1z
    ang3l1z Guest

    Xbox not detecting external hard drive


    Hi. I hope someone can help. My 15 year old son went to play his xbox this morning and it wouldn't detect his external hard drive. My PC picks it up. We've gone through all the trouble shooting steps we've been advised to and it still won't detect the hard
    drive.

    This is what we've tried:

    Different USB port on the xbox

    Hard reset the xbox

    Factory reset the xbox

    Reset the router (I installed a new router on Sunday)

    Tried the hard drive in my PC and it detects it

    The only thing left to try before forking out for a new hard drive, is formatting it on my PC but son won't let me do it yet.

    Has anyone else encountered this problem?

    It was working fine up to this morning.

    :)
     
    ang3l1z, Dec 18, 2019
    #1
  2. XBF Crystal P Win User

    xbox one not recognising my hard drive

    Hi there agentdutywars17,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox console detecting the external hard drive. I recommend to try the following:

    • Troubleshoot external storage detection on Xbox One
    • Try a different port on the Xbox console
    • Try using another cable that connects from your external hard drive to your Xbox console
    • Try a different external hard drive to help isolate the issue between the Xbox or the hard drive

    Give this a try and let us know the results.
  3. smw007 Win User

    External hard drive malfunction

    Is your console an Xbox 360 or Xbox One ?

    Double check if the external hard drive is actually being detected, sometimes the USB connection might be loose. If the external hard drive is not detected, turn off the console

    and then double check the USB connector is firmly plugged in, then turn console back on and see if external hard drive appears.

    Also another thing to check... some brands of external hard drive have a power light when turned on. Check if the power light is on.
  4. gds1972 Win User

    External hard drive not formatting on Xbox One

  5. EggsBoxJuan Win User

    Hard Drive Issue

  6. XBF Ezra G Win User

    Xbox hard drive

    Hello NovelChimp31,

    Thank you for your post. I understand you are experiencing an issue with your external hard drive. Check out this page for some useful tips:

    Troubleshoot External Storage - Xbox One    . If it is not detected on either the Xbox One or a Windows 10 PC, the hard drive may be corrupted. Please contact the manufacturer of the hard drive for information on it's warranty. Ultimately, the external hard
    drive may need to be replaced.

    I hope this information helps.
Thema:

Xbox not detecting external hard drive

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