Xbox not connecting to online servers. Pretty sure it is not Wi-Fi as I can run YouTube.

It happens on all online games. I will check my NAT but I think my Wi-Fi is good because I was still able to message friends. I have a second Xbox at a different house and this one works just fine.

no, the Xbox in question is a one S.

Hello Finance! I'm Claus, an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you!

Just to make sure we are talking about the same console, you are using an Xbox One/Series X|S console?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Finance, when it says it does not connect online to servers would be only in EA games or happens to all games you try to play online?

Take this test to check how your NAT is doing, it can influence multiplayer connections.

Test the NAT Xbox One

Press the Xbox button to open the guide.

Click Profile and system > Settings > General > Network Settings.

Under Current network status, the NAT Type field displays the current NAT type.

Ideally, it's open.

I do not know what is the configuration of your home network in relation to the modem / Router wi-fi and the console, ideally that the console is connected by cable for a more stable internet connection, wi-fi is subject to much interference.

Also, when I try to run a multiplayer test it says it ‘Can’t finish multiplayer tests’.