Xbox not allowing account sign in (Router Issue?)

shaneno1 · Nov 9, 2021

I am having an issue with my brand new Xbox Series S where it is not allowing me to sign into any account. The current behaviour being displayed is that when I click on Add New +, the spinning circle comes up for a couple of seconds and then disappears, taking me back to which ever page I was on. This issue was present the first time that I turned the Xbox on. Something changed briefly and it allowed me to sign in for several hours and I was able to play games. Then after coming back to the xbox after several hours away, I had been signed out and it would no longer allow me to sign in.

The reason I believe this is an issue with my internet/router is that I previously had an Xbox One and the same issue occurred on that console and I could never figure out a solution to the problem. I thought maybe the console was defective, hence why I purchased a newer model.

The internet in my home works without any issues on all other connected devices. I have tried using a wired ethernet connection, 2.4ghz and 5ghz wireless connections with the xbox.

Has anyone experienced a similar issue and know of any solutions?

I have tried most of the standard fixes such as hard resetting the console, hard resetting the router. clearing MAC address etc.

Thank you in advance.

:)

shaneno1

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Could you share your phone's connection as a hotspot and connect your console to that network and see if the same happens?

Thank you Samy. Using my phone as a hot spot allowed me to sign in.

So now I need to figure out why my router isn’t consistently cooperating with Xbox’s.

SammyVS

Awesome. So I believe the ports that Live needs are limited or blocked on your router or network. I recommend calling your ISP and asking to open these ports.

Port 88 (UDP)

Port 3074 (UDP and TCP)

Port 53 (UDP and TCP)

Port 80 (TCP)

Port 500 (UDP)

Port 3544 (UDP)

Port 4500 (UDP)

Also ask to put the IP of the console in the DMZ zone, if you need additional ports this function will take care of that.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Could you share your phone's connection as a hotspot and connect your console to that network and see if the same happens?

XBF Ezra G

Hello AubreyGravat,

Thank you for your post. I understand you are experiencing an issue with signing into your account on your Xbox One. To further troubleshoot this, please try unplugging your router/modem for 30 seconds then plug them in and allow a connection to establish.
After a connection is established, try signing in again.

Please let us know how this goes.

Mistress Sara

At the time of your post there was an active service alert causing log in issues. The login issue should be fixed now.

Are you still having an issue logging in?

Xbox not allowing account sign in (Router Issue?)